Author Topic: Canon TS5000 series printer installed but not installed-Please help!  (Read 1554 times)

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Offline ha33y

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Re: Canon TS5000 series printer installed but not installed-Please help!
« Reply #50 on: June 11, 2019, 04:02:42 AM »
I think I'm gonna have to bite the bullet and reformat reinstall
I can't afford to spend any more time on this.

Offline Boggin

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Re: Canon TS5000 series printer installed but not installed-Please help!
« Reply #51 on: June 11, 2019, 04:37:12 AM »
Event ID 41 is where the machine hasn't shutdown properly, probably because of the BSOD.

BlueScreenView can give more details but I'll ask satrow to have a look at this where he'll probably want you to post the minidump file.

https://www.nirsoft.net/utils/blue_screen_view.html

Read through the article to check if your machine is configured to create minidump files.

BSODs are usually caused by drivers and it may be the latest drivers from Canon which are the cause.

Does Canon have any earlier drivers you could try ?
Tom.

Offline satrow

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Re: Canon TS5000 series printer installed but not installed-Please help!
« Reply #52 on: June 11, 2019, 06:12:54 AM »
0x00000126 NETIO_INVALID_POOL_CALLER.

Looks like there's something interfering with the networking stack (as the install routine tries to setup the printer's TCP/IP port?). If this is correct and the 126 BSOD is consistent, it's likely to be firewall/security drivers, maybe torrenting software, possibly something more malicious.

Offline Boggin

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Re: Canon TS5000 series printer installed but not installed-Please help!
« Reply #53 on: June 11, 2019, 06:44:33 AM »
So how could that be fixed when the drivers are being downloaded from Canon ?
Tom.

Offline satrow

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Re: Canon TS5000 series printer installed but not installed-Please help!
« Reply #54 on: June 11, 2019, 06:58:06 AM »
We need to see what drivers are loading that tie into networking.

Offline ha33y

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Re: Canon TS5000 series printer installed but not installed-Please help!
« Reply #55 on: June 11, 2019, 07:03:41 AM »
Well Tom, I bit the bullet and reformatted and reinstalled win 7 and it works!
now battling to reinstall all my software...

You have been nothing short of spectacular in your willingness to try and help me, I truly appreciate all your help.
If i get any other probs i will come back to you (if I may)
thanks buddy, you are a star!

Offline Boggin

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Re: Canon TS5000 series printer installed but not installed-Please help!
« Reply #56 on: June 11, 2019, 07:10:30 AM »
A bit drastic I suppose but at least you now have things as they should be, although it would have been educational to find what had been causing all of the trouble.

You're welcome any time.

Thanks also to satrow for his contribution.
Tom.

Offline ha33y

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Re: Canon TS5000 series printer installed but not installed-Please help!
« Reply #57 on: June 11, 2019, 07:25:09 AM »
I know Tom, it was very drastic especially since I didn't want to do this but I really can't waste any more time on this
Of course than you to everyone who tried to help, I really appreciate it.
My original disk is original Win 7 so its now downloading service pack 1....I do hope it behaves itself after the updates....

....i am holding my breath.......

Offline Boggin

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Re: Canon TS5000 series printer installed but not installed-Please help!
« Reply #58 on: June 11, 2019, 07:33:50 AM »
Well that's another story :) - but at least you have two methods of fixing Windows Update in a link to SURT and those cmds to reset the update components.

On the odd occasion when I factory reset my Win 7 laptop, I used to leave Windows Updates to last and run them overnight because there were over 1GB of them even without SP1.
Tom.

Offline Boggin

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Re: Canon TS5000 series printer installed but not installed-Please help!
« Reply #59 on: June 12, 2019, 01:55:36 AM »
As you appear to have a valid Win 7 retail key, should you need to reinstall in future or need to boot up with the install disk, you can download a Win 7 SP1 ISO after entering your product key at https://www.microsoft.com/en-gb/software-download/windows7 and then use https://www.microsoft.com/en-us/download/details.aspx?id=56485 to create either a bootable DVD or USB.

You would need a SP1 install disk should you ever need to repair install or boot up with it to repair your computer.
Tom.