Author Topic: Windows Installer Error  (Read 21658 times)

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Offline paulgj

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Windows Installer Error
« on: December 15, 2011, 05:53:52 PM »
Win7.  Get Windows installer error with Ms Updates as well as other programs that use Windows Installer.
Fixes suggested from the Internet did not help.  Been this way for at least a year.
Would some option on this program help me. 
I also received this error when the program observed that Java was not correct but could not load an update because of the Windows Installer error.

Offline Shane

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Re: Windows Installer Error
« Reply #1 on: December 15, 2011, 06:06:31 PM »
What error are you getting?

Shane
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Offline friedmonky

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Re: Windows Installer Error
« Reply #2 on: December 15, 2011, 06:46:13 PM »
Is your Windows Installer Service in the list of services?  If so, is it set to manual and not disabled?

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Re: Windows Installer Error
« Reply #3 on: December 15, 2011, 06:47:15 PM »
Should be set to manual :wink:

Shane
PLEASE EDIT YOUR TOPIC AND PUT (SOLVED) IF YOU ARE ALL FIXED.

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(About Shane)
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Offline friedmonky

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Re: Windows Installer Error
« Reply #4 on: December 15, 2011, 06:48:59 PM »
That is correct.  That is why I asked if it was set to manual or set to disabled.

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Re: Windows Installer Error
« Reply #5 on: December 15, 2011, 06:50:25 PM »
HA! I'm a dork, didnt pay attention to who posted lol

My bad  :tongue:

Shane
PLEASE EDIT YOUR TOPIC AND PUT (SOLVED) IF YOU ARE ALL FIXED.

(My weekends belong to my wife and kids, I will try my best to answer all posts daily during the work week)

(About Shane)
Site Owner, Top Admin, Lead Programmer, Wife & 5 kids, Needs a lot more coffee.

When people ask "Why fix what isn't broken?" I reply "To make it better."
"Only a life lived for others is a life worthwhile"
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Offline friedmonky

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Re: Windows Installer Error
« Reply #6 on: December 15, 2011, 06:52:02 PM »
no problem  :smiley:

Offline friedmonky

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Re: Windows Installer Error
« Reply #7 on: December 15, 2011, 07:01:42 PM »
D7 has a Windows Installer repair function.  Maybe that would fix it.  I have not tried it as i have never had this issue.

http://www.majorgeeks.com/D7_d6954.html
« Last Edit: December 15, 2011, 07:03:21 PM by friedmonky »

Offline paulgj

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Re: Windows Installer Error
« Reply #8 on: December 15, 2011, 09:29:48 PM »
I tried downloading D7 but NOD32 (Virus Protection) reports a possible virus. So I did not continue the installation.

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Re: Windows Installer Error
« Reply #9 on: December 15, 2011, 09:30:57 PM »
It might be a false positive.

Upload the file to virustotal.com

If only 1 or 2 AVs flag it then you know it is a false positive  :wink:

Shane
PLEASE EDIT YOUR TOPIC AND PUT (SOLVED) IF YOU ARE ALL FIXED.

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(About Shane)
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Offline friedmonky

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Re: Windows Installer Error
« Reply #10 on: December 16, 2011, 03:30:19 AM »
It is certainly a false positive.  D7 is known to set off some anti-virus programs due to some of the functions bundled within it.  Turn off your AV before you install and run it.

Offline paulgj

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Re: Windows Installer Error
« Reply #11 on: December 16, 2011, 09:25:42 AM »
I tried the D7 Program and it had a setting to fix Windows Installer.  But I suggested loading a Windows Installer 4.x instead of 5.x which is used in WIN7.  4.x is for Vista.  Unless I am incorrect. Other fixes in that same option did not apply. I am running Win7 32 bit.

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Re: Windows Installer Error
« Reply #12 on: December 16, 2011, 09:47:11 AM »
I wouldn't mind finding a fix for this so I can add it to the windows repair program :-)

You didnt answer my question yet though :wink:
Quote
What error are you getting?

Shane

Shane
PLEASE EDIT YOUR TOPIC AND PUT (SOLVED) IF YOU ARE ALL FIXED.

(My weekends belong to my wife and kids, I will try my best to answer all posts daily during the work week)

(About Shane)
Site Owner, Top Admin, Lead Programmer, Wife & 5 kids, Needs a lot more coffee.

When people ask "Why fix what isn't broken?" I reply "To make it better."
"Only a life lived for others is a life worthwhile"
Honor & Respect is all that matters.

Owner & Programmer of: www.pcwintech.com & www.tweaking.com

Offline paulgj

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Re: Windows Installer Error
« Reply #13 on: December 16, 2011, 11:00:27 AM »
As an example, when trying to update Java 6 update 9 a popup box appears saying:

Error 1719.  The Windows Installer Service could not be accessed.   This can occur if the Windows Installer is not correctly installed.  Contact  your support personnel for assistance.

Sometimes other programs report Error 1721 with the same message.
Windows updates just report an unexpected error but the help files point to a Windows Installer problem but provide no solution.
Only programs or updates that use Windows Installer get this error.  Otherwise updates install just fine.

So some of my programs are somewhat out of date, while others or OK. Up to now I have had no bad issues.

WIN7  Home Premium 32 bit     Windows Installer is "RUNNING" (msiserver)

Offline Shane

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Re: Windows Installer Error
« Reply #14 on: December 16, 2011, 11:12:16 AM »
Tell me if this works. If it does then this will be an easy repair to add :wink:

http://support.microsoft.com/kb/891985

Quote
    Start your computer in Safe mode. To do this, follow these steps:
        Restart the computer.
        After the BIOS information is displayed, press F8.
        Use the DOWN ARROW key to select Safe Mode, and then press ENTER.
        Use the UP ARROW key and the DOWN ARROW key to select your computer, and then press ENTER.
    Log on to the computer as local administrator.
    Click Start, click Run, type cmd.exe, and then click OK.
    At the command prompt, type msiexec /unregister , and then press ENTER.
    At the command prompt, type msiexec /regserver, and then press ENTER.
    At the command prompt, type exit, and then press ENTER to close the command prompt.
    Remove the software program from Add or Remove Programs.

Shane
PLEASE EDIT YOUR TOPIC AND PUT (SOLVED) IF YOU ARE ALL FIXED.

(My weekends belong to my wife and kids, I will try my best to answer all posts daily during the work week)

(About Shane)
Site Owner, Top Admin, Lead Programmer, Wife & 5 kids, Needs a lot more coffee.

When people ask "Why fix what isn't broken?" I reply "To make it better."
"Only a life lived for others is a life worthwhile"
Honor & Respect is all that matters.

Owner & Programmer of: www.pcwintech.com & www.tweaking.com

Offline paulgj

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Re: Windows Installer Error
« Reply #15 on: December 16, 2011, 11:43:56 AM »
Shane,

The aforementioned suggestion, which I just now tried, did NOT correct the problem.  It was a good attempt however, as I had tried that before, early on in my troubleshooting.

Offline Shane

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Re: Windows Installer Error
« Reply #16 on: December 16, 2011, 11:48:32 AM »
Lets try this one. This one actually has the reg keys. Which most of the time is where the problem is :wink:

http://support.microsoft.com/kb/2642495

Shane
PLEASE EDIT YOUR TOPIC AND PUT (SOLVED) IF YOU ARE ALL FIXED.

(My weekends belong to my wife and kids, I will try my best to answer all posts daily during the work week)

(About Shane)
Site Owner, Top Admin, Lead Programmer, Wife & 5 kids, Needs a lot more coffee.

When people ask "Why fix what isn't broken?" I reply "To make it better."
"Only a life lived for others is a life worthwhile"
Honor & Respect is all that matters.

Owner & Programmer of: www.pcwintech.com & www.tweaking.com

Offline friedmonky

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Re: Windows Installer Error
« Reply #17 on: December 16, 2011, 12:33:21 PM »
D7 has a "Re-register Installer" on the Repair tab under the Windows Installer.  I would run that, reboot the machine and see if it is fixed before trying anything else.

Offline friedmonky

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Re: Windows Installer Error
« Reply #18 on: December 16, 2011, 12:50:27 PM »
Apparently, the fix discussed in this thread works on Windows 7 as well:

http://www.sevenforums.com/drivers/60028-windows-installer-error-1719-a.html

This is the post with download link that I am referring to.

http://www.sevenforums.com/548431-post6.html


« Last Edit: December 16, 2011, 01:01:03 PM by friedmonky »

Offline friedmonky

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Re: Windows Installer Error
« Reply #19 on: December 16, 2011, 01:19:50 PM »

Offline paulgj

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Re: Windows Installer Error
« Reply #20 on: December 16, 2011, 02:28:51 PM »
I have now tried #16 #17 #18 #19 suggestions.  All have NOT corrected the problem.

This may be too big for me to solve.  I hate to have reinstall WIN 7 and all that entails.  Have a lot of programs to reload.  My data is backed up except for photos and videos.  Would have to work on that before the big move.

The MS Install-De install fix appears to do something, it said it corrected certain items.  As it had me select a program to work on, I may go back and try some other selected programs.

Going out for the evening  Thanks for working so hard on this.

Offline friedmonky

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Re: Windows Installer Error
« Reply #21 on: December 16, 2011, 02:42:32 PM »
This might be a dumb question but...did you reboot the machine after each fix and then check?

Offline paulgj

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Re: Windows Installer Error
« Reply #22 on: December 16, 2011, 02:55:59 PM »
That is a good question.  Yes, I did reboot after each fix to see if there was any improvement

Offline friedmonky

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Re: Windows Installer Error
« Reply #23 on: December 16, 2011, 02:59:19 PM »
Download and run msiserver.zip from this link:

http://www.winhelponline.com/blog/vista-the-windows-installer-service-could-not-be-accessed/

reboot after you run it and see.

Offline paulgj

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Re: Windows Installer Error
« Reply #24 on: December 17, 2011, 07:24:13 AM »
Suggestion #23 was tried to no avail. It is very similar to one I had tried before.
I looked at
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSIServer

To check if  ImagePath was pointing to  correct location. It was set to
%systemroot%\system32\msiexec /V

Also searched for previous versions, there was none.
File Version  5.0.7601.17514  11/20/2010  (current ver)