Author Topic: Envelope Printer Won't Print at all - First Time User Here  (Read 2712 times)

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Offline Boggin

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Re: Envelope Printer Won't Print at all - First Time User Here
« Reply #25 on: May 14, 2020, 08:48:44 AM »
Hi. I finally got my screen recorder app working. Attached please find a recording of the last steps I made. It's a WMV (Windows Media Video) file.

Thanks - that's definitely an Access Denied code which may be side stepped when tried in Safe Mode with Networking.

The Unhandled exception can apply to any application.
Tom.

Offline Boggin

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Re: Envelope Printer Won't Print at all - First Time User Here
« Reply #26 on: May 14, 2020, 09:09:42 AM »
Have you printed to that size of envelope before ?

For me, that size is listed as Printer Supported but not for you.
Tom.

Offline TW101

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Re: Envelope Printer Won't Print at all - First Time User Here
« Reply #27 on: May 14, 2020, 09:34:27 AM »
Hi. I did all of the last steps but when I pressed "control, alt, delete" and clicked on the wifi icon the only things that came up was the "airplane mode" icon. When I clicked on that nothing happened.

But I did try to print yet didn't have any luck.

Offline TW101

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Re: Envelope Printer Won't Print at all - First Time User Here
« Reply #28 on: May 14, 2020, 09:42:43 AM »
Have you printed to that size of envelope before ?

For me, that size is listed as Printer Supported but not for you.

I don't recall using my printer to print envelopes before. How can I tell if my envelope size is/isn't supported. It does appear in the drop-down envelope selection menu.

Edit: I printed an envelope (size 10) on my HP 1102w printer using MS Word. But the Envelope Printer app still isn't working for me.
« Last Edit: May 14, 2020, 10:05:40 AM by TW101 »

Offline Boggin

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Re: Envelope Printer Won't Print at all - First Time User Here
« Reply #29 on: May 14, 2020, 03:13:34 PM »
I tried printing to a Custom size and the program didn't print but when I chose the A4 size, it did.

On my program that size is listed as 4 and an eighth x 9½ inches and Printer Supported.

Can you stick a sheet of A4 in the printer and try one of the Printer Supported sizes to see they will print.

Tom.

Offline TW101

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Re: Envelope Printer Won't Print at all - First Time User Here
« Reply #30 on: May 14, 2020, 03:40:55 PM »
Victory! I did just as you did and it worked perfectly.

The attached image you sent was key. One look at that and I knew what I needed to try next.

Thank you for all your help. This was a tough challenge but I'm glad I can now use the program.

Offline Boggin

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Re: Envelope Printer Won't Print at all - First Time User Here
« Reply #31 on: May 14, 2020, 03:45:01 PM »
That's great news.

It looks like my original thought about the Custom size not being Printer Supported was right.

I'll have to ask Shane how to print those Custom US Official sizes.
Tom.

Offline TW101

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Re: Envelope Printer Won't Print at all - First Time User Here
« Reply #32 on: May 14, 2020, 04:11:00 PM »
Yes, thank you again. Maybe after all this something more can be learned about the program.

Much obliged, from Boston.

Offline TW101

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Re: Envelope Printer Won't Print at all - First Time User Here
« Reply #33 on: May 15, 2020, 06:29:26 AM »
Hi Boggin. Thank you for your help these past few days. Today I created another topic on importing an Excel address list. Would you happen to knowledgeable
in this area? If so, could you comment on my thread?