Author Topic: ‘An error occurred’  (Read 811 times)

0 Members and 1 Guest are viewing this topic.

Offline meksle

  • Newbie
  • *
  • Join Date: Jun 2020
  • Posts: 1
  • Karma: 0
    • View Profile
‘An error occurred’
« on: June 18, 2020, 09:53:24 AM »
Hello, i am new to the forum.
There’s a outlook ost file that I could open in Dell Inspiron laptop on Windows 8. However, after the Windows 10 update, I suddenly can’t open it anymore. It gives the following message, ‘Sorry. an error occurred’.
I am hoping someone in this community could provide me with some answers. Thanks very much in advance for all your help.
Report to
« Last Edit: June 19, 2020, 07:25:25 AM by meksle »

Offline Boggin

  • Global Moderator
  • Hero Member
  • *****
  • Join Date: Jul 2014
  • Posts: 10045
  • Location: UK
  • Karma: 122
    • View Profile
Re: ‘An error occurred’
« Reply #1 on: June 18, 2020, 01:47:07 PM »
I don't have any experience of Outlook or trouble shooting it.

It's possible that the 2004 update is the cause, but have a look at the suggestions in this article, but disregard what looks like a paid for program of the OST to PST Converter.

These cmds may or not help in resolving the problem which you can try if those steps are unsuccessful.

Open a Command Prompt (Admin) and enter -

dism /online /cleanup-image /restorehealth

sfc /scannow

Enter exit to close the cmd window and let me know what they report.