Author Topic: Attached document  (Read 666 times)

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Offline relskein

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Attached document
« on: June 21, 2020, 08:37:08 AM »
I have a Lenovo Ideapad 520S and all of a sudden I cannot open pdf document that is attached to gmail. My friend has exactly same notebook and she can open the file. Any ideas?

Thanks

rr.com
« Last Edit: June 22, 2020, 07:41:50 AM by relskein, Reason: spelling »

Offline Boggin

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Re: Attached document
« Reply #1 on: June 21, 2020, 03:07:37 PM »
I've never experienced this or seen it reported before and Google has nothing on it.

Can you boot into Safe Mode with Networking to see if they will open ?

Have you downloaded anything recently ?

Can you check to see if you have any restore points that will take you back to when you could open them ?

Can you check to see that you have the latest version of Adobe Reader - www.adobe.com
Tom.

Offline garioch7

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Re: Attached document
« Reply #2 on: June 22, 2020, 10:25:29 AM »
It is not clear from your email if you tried saving the attachment from the gmail email, and then closed your browser, launched Adobe, and then tried to open the newly saved .pdf file.

I have seen instances when you cannot just double-click the attachment and it opens in Adobe.  My next step is always to take the web browser and possible file locks out of the equation.

Just a suggestion.  Have a great day, and good luck.

Regards,
-Phil
Bleeping Computer Malware Response Instructor