Author Topic: Bought 3 PC key by mistake. Can it be downgraded to 1  (Read 855 times)

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Offline manbearpig

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Bought 3 PC key by mistake. Can it be downgraded to 1
« on: December 04, 2020, 11:00:40 AM »
Hi,

I by mistake bought a 3 pc 1 year license because I misread it at 1 pc 3 year license. I wanted to check if the following would be possible:

1) Downgrade the key from 3 pcs to 1 pc and refund the balance
2) Make the key 1 year and make it 2 or 3 years

Please help, thanks.

Offline Boggin

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Re: Bought 3 PC key by mistake. Can it be downgraded to 1
« Reply #1 on: December 04, 2020, 02:57:15 PM »
I'll pass your request onto jpm who is a forum admin.

He'll probably contact you direct.

Let me know how you get on.
Tom.

Offline manbearpig

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Re: Bought 3 PC key by mistake. Can it be downgraded to 1
« Reply #2 on: December 04, 2020, 03:27:45 PM »
Ok thank you, will wait for the team to connect with me.

Thank you again.

Offline Boggin

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Re: Bought 3 PC key by mistake. Can it be downgraded to 1
« Reply #3 on: December 05, 2020, 02:47:26 AM »
Let me know if you haven't heard anything after about a week and I'll send him another email.
Tom.

Offline manbearpig

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Re: Bought 3 PC key by mistake. Can it be downgraded to 1
« Reply #4 on: December 05, 2020, 02:49:48 AM »
Hi Boggin, sure will ping you here or reply in this thread after a week if I don't hear anything from him.

Thanks

Offline manbearpig

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Re: Bought 3 PC key by mistake. Can it be downgraded to 1
« Reply #5 on: December 11, 2020, 05:58:46 AM »
Hi Boggin, I didn't get a reply from your colleague still. Waiting for your suggestions, thanks.

Offline Boggin

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Re: Bought 3 PC key by mistake. Can it be downgraded to 1
« Reply #6 on: December 11, 2020, 02:27:37 PM »
Sorry about that - I'll email Shane.
Tom.

Offline manbearpig

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Re: Bought 3 PC key by mistake. Can it be downgraded to 1
« Reply #7 on: December 11, 2020, 04:43:08 PM »
No worries, thanks.

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Re: Bought 3 PC key by mistake. Can it be downgraded to 1
« Reply #8 on: December 25, 2020, 09:42:14 PM »
Hi Boggin,

I still have not received any reply from anyone on this. Kindly let me know if anything can be done  :sad: :cry:

Offline Boggin

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Re: Bought 3 PC key by mistake. Can it be downgraded to 1
« Reply #9 on: December 26, 2020, 02:43:13 AM »
I did get a reply email from Shane which said "He can request a refund of the order through 2checkouts then just buy the one he wants" but I don't know if that would entail you having to buy another one to access the checkouts he mentions.

If you want to try that and let me know, I'll take it up with Shane again if unsuccessful.
Tom.

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Re: Bought 3 PC key by mistake. Can it be downgraded to 1
« Reply #10 on: December 26, 2020, 05:07:22 AM »
Ok cool, thanks

So I have placed a request for a refund. Once I am refunded, I will just place another order with the one 1 originally wanted. Hope to get the refund soon to place the order again.

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Re: Bought 3 PC key by mistake. Can it be downgraded to 1
« Reply #11 on: December 26, 2020, 03:05:02 PM »
Glad to see that you found that helpful and that you get your refund.
Tom.

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Re: Bought 3 PC key by mistake. Can it be downgraded to 1
« Reply #12 on: December 28, 2020, 03:17:02 AM »
I've just had an email from jpm to say that he has refunded you.

Can you give me an update ?
Tom.