Author Topic: Cant download ms Store Apps_Microsoft Store Error Code: 0x80131500  (Read 841 times)

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Offline Wolverine 7

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Dell Latitude 7380 8gb Windows 10 Pro
Current build

Hi all..

Occasionally i download one of ms store apps,to use on my system,..not had many issues with it,though i
know it can be glitchy..
Just tried to download a small app for the taskbar,and received following error..

Page cannot be loaded,please try again later > Error Code: 0x80131500

Fixes ive tried
Dism restore health +  Filechecker (no issues)
wsreset.exe- didnt work..(completed successfully but didn't help)
deleted the contents of the download directory and the datastore directory in
c:\windows\softwaredistribution -didnt work
Ran Windows Store Apps Troubleshooter - Suggested turning on UAC (makes no difference)..
Created a new user account,..issue still persists
Deleted SSD for user account in registry
Reset DNS

Any thoughts gratefully received,..





« Last Edit: July 30, 2021, 05:48:07 AM by Wolverine 7 »

Offline Boggin

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Re: Cant download ms Store Apps_Microsoft Store Error Code: 0x80131500
« Reply #1 on: July 30, 2021, 09:31:43 AM »
You may need to perform a repair install but open a Command Prompt (Admin) or Powershell (Admin) and copy & paste this cmd to the prompt to reinstall the Store -

Get-AppxPackage -allusers *WindowsStore* | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register ?$($_.InstallLocation)\\AppXManifest.xml?}

I assume you have performed an antimalware scan ?

To perform a repair install you will need Win 10 install media which you can create after reading - https://www.microsoft.com/en-gb/software-download/windows10

You will need an USB of at least 8GB.

When you have created it, open File Explorer then double click on its drive which will open to its files where you would then double click on setup Application.

This won't affect your personal files but will remove all 3rd party programs which you will need to reinstall.
Tom.

Offline Wolverine 7

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Re: Cant download ms Store Apps_Microsoft Store Error Code: 0x80131500
« Reply #2 on: July 30, 2021, 10:30:21 AM »
Hi Boggin..

Actually i already tried the command you posted,..it returns the "not a recognized command error",..odd on a system that never really errors,and where dism restore health,and filechecker always comlete with no issues,..although i realize that's not definitive,..

This issue might have to wait for next reinstall,..im not going to repair install yet,mostly because ive run out of storage media and im going to wait till i purchase some more,to do it,..(i have a suspicion,that since this issue persists in a new user account,repair install might not fix it anyway,..

A virus is unlikely,.i have some Cyber security training and im used to monitoring my systems,..nothings showed with Eset online,malwarebytes,SASW,or anything else,during normal scanning..

Since its a small issue,and can live quite happily without ms store apps,i guess ill wait a bit,..see if an update fixes it,and try the repair install when i get more storage,..thanks for your assist though.:-)..


Offline Boggin

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Re: Cant download ms Store Apps_Microsoft Store Error Code: 0x80131500
« Reply #3 on: July 30, 2021, 01:52:02 PM »
Yes, I got the same error when I pasted that cmd.

This article has some steps which may help repair/reinstall the MS Store.

https://thegeekpage.com/reinstall-microsoft-store-app/

It has a variation of that cmd which also produced the same error, but resetting the Store as it suggests may fix.
Tom.

Offline Wolverine 7

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Re: Cant download ms Store Apps_Microsoft Store Error Code: 0x80131500
« Reply #4 on: July 30, 2021, 08:48:14 PM »
Thanks,i think ive tried everything in that article,..ill go through it though,just to be sure,and report back,..

Offline Boggin

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Re: Cant download ms Store Apps_Microsoft Store Error Code: 0x80131500
« Reply #5 on: July 31, 2021, 02:49:59 PM »
So how did you get on ?
Tom.

Offline Wolverine 7

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Re: Cant download ms Store Apps_Microsoft Store Error Code: 0x80131500
« Reply #6 on: July 31, 2021, 04:38:17 PM »
Ok,..went through the instructions in Geekpage,..same results as last time,..except,when i ran the Powershell Command,..it failed and removed app association,..so i got that error at the store also,..the difference this time being,running the WR(AIO),repair file associations fix didnt  work,as it did last time,..(might run them again,when ive got a minute),..

Im probably done with trying to troubleshoot this issue,for now..and will wait for next major update,..and if that doesnt work,..ill have to beat the computer to a pulp,..err,..reinstall it,..i mean,..once,i get some more storage,.

I just dont want to repair install without ;backing up,..i have business and study stuff,on the computer,..

Thanks for your imput,..much appreciated..:-)..

Offline Boggin

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Re: Cant download ms Store Apps_Microsoft Store Error Code: 0x80131500
« Reply #7 on: August 01, 2021, 12:43:54 AM »
I've done repair installs on my Win 10 and it has never affected my personal stuff, although I did back it up.

It's probably advisable for you to do the same given that you have sensitive material on your machine.
Tom.

Offline Wolverine 7

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Re: Cant download ms Store Apps_Microsoft Store Error Code: 0x80131500
« Reply #8 on: August 01, 2021, 07:48:41 AM »
Yes,..repair installs / reset seems very reliable these days,..funnily enough,ive assisted a couple people to do them recently,had no issues at all,..just being cautious..i guess,..actually,have quite a lot of remixed / cut music on the computer as well,better safe than sorry in this instance i think,..long past time i got some storage,backup,images organized,:-)

Guess we can mark this one as solved,..thanks for your imput and help,..

Offline Boggin

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Re: Cant download ms Store Apps_Microsoft Store Error Code: 0x80131500
« Reply #9 on: August 01, 2021, 03:13:37 PM »
Don't forget to let me know how you get on after the repair install.
Tom.

Offline Wolverine 7

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Re: Cant download ms Store Apps_Microsoft Store Error Code: 0x80131500
« Reply #10 on: August 05, 2021, 09:55:18 AM »
Will do,..still waiting on storage,..computer just updated,..usual very quick..reboot..job done..weird error on a computer thats never error ed...go figure,.just ran dism /filechecker .. uninstalled / reinstalled the store from command again,signed out / back into ms store,..still no change..had to laugh,..good old windows :-)

Ill let you know,..

Offline Boggin

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Re: Cant download ms Store Apps_Microsoft Store Error Code: 0x80131500
« Reply #11 on: August 07, 2021, 03:13:10 AM »
There is a cmd to reset the Store and it is done from the Run box.

Press the Windows key and r together then type WSReset.exe and press enter.
Tom.