Author Topic: My PC crashed after the repair -> Presets: windows update  (Read 550 times)

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Offline fernand

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My PC crashed after the repair -> Presets: windows update
« on: December 16, 2021, 04:28:10 AM »
Hello everyone, For a first use of the free version!
I started in safe mode as advised, then I used the function: Repairs -> Presets: Windows update
and once finished he asked to restart the PC ...
I restarted the PC but it no longer fits in my Windows 10! the toothed wheel keeps turning ... but nothing? do it no longer succeed? my session !!
I am very annoyed because before it worked well except for the bets? windows days!
Now it's completely crashed!
Knowing that I tried to boot on my USB key AND I tried the tool: "POINT OF RESTORATION"
Unfortunately he did not find a restore point telling me no windows found !!
Can anyone help me ?
I would like not to lose this windows installation because I have a lot of important software
and I wouldn't want to redo a brand new virgin installation!
I would have for a lot of hours of instalaltions ...
thanks in advance
« Last Edit: December 16, 2021, 04:38:21 AM by fernand »

Offline Boggin

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Re: My PC crashed after the repair -> Presets: windows update
« Reply #1 on: December 16, 2021, 03:23:14 PM »
What are you using to post with ?

I assume that's a Win 10 install USB ?

If it is, boot up with it again, go to the Advanced options and select Start-up Repair to see what that reports.

If it reports that it is unable to fix then select Command Prompt and enter these cmds -

bcdedit |find "osdevice"

For clarity that is a Pipe symbol before find.

Hopefully it will give you a partition letter.

If it doesn't or gives you an error message then you will need to perform a fresh install.

If it does then using your partition letter instead of the X I have exampled and enter chkdsk X: /f

That may report that it has made corrections to the file system, but primarily you are looking to see if it reports any KBs in bad sectors - hopefully it won't but it needs checking.

If that comes back clean then enter these cmds, again using your partition letter instead of the X I have exampled.

dism /image:X:\ /cleanup-image /restorehealth

sfc /scannow /offbootdir=X:\ /offwindir=X:\Windows

Enter exit to close the cmd window, remove the USB and select the option to continue to boot to see if it does.

Let me know how you get on.

Offline fernand

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Re: My PC crashed after the repair -> Presets: windows update
« Reply #2 on: December 17, 2021, 02:44:23 AM »
bcdedit |find "osdevice"
Yes it find E:

If it does then using your partition letter instead of the X I have exampled and enter chkdsk X: /f
Yes no error !


dism /image:X:\ /cleanup-image /restorehealth
do not work this command "because I am on a USB boot offline"  :thinking:


sfc /scannow /offbootdir=X:\ /offwindir=X:\Windows
there is errors files but did not repair ! :shy:


Offline Boggin

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Re: My PC crashed after the repair -> Presets: windows update
« Reply #3 on: December 17, 2021, 03:01:40 AM »
I've booted up with a Win 10 install USB and successfully executed that dism cmd.

Do you get any error messages on that ?

What did the Start-up Repair report.