Author Topic: Stuck in Safe Mode Loop  (Read 1132 times)

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Offline CarlL7

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Stuck in Safe Mode Loop
« on: March 25, 2022, 07:09:23 AM »
I had numerous issues with my Dell XPS 13 9310, so I downloaded Windows Repair.  It said to boot into safe mode to use.  I clicked on "Boot into Safe Mode" and reboooted.  Now I cannot get the computer to do anything but keep asking for the Bitlocker key, no matter what I try to get it to do.  I input the key, that I verified is correct, and it says "unlocking", then it reboots and goes back to the blue screen asking for what type of keyboard.  I click on US keyboard and then tried clicking every possible choice (startup, command prompt, etc.) and reentering the Bitlocker key, but it just goes back to the same screen.

I am in my 80's and don't understand all of this.  Can someone please help???

Offline Boggin

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Re: Stuck in Safe Mode Loop
« Reply #1 on: March 26, 2022, 01:56:39 AM »
See if these steps to suspend Bitlocker will help -

You could also try a cold boot by pressing and holding down the power key to see if it has cleared when you reboot.

Wait a few seconds before you reboot.
« Last Edit: March 26, 2022, 03:01:54 AM by Boggin, Reason: Added info. »