Main Forum > General Computer Support

After "Download Windows Repair (all in one)" unable to start Firefox

<< < (2/2)

jraju:
Pl see this link. Firefox help section of firefox crashes
https://support.mozilla.org/en-US/kb/firefox-crashes-troubleshoot-prevent-and-get-help

Shane:
Odd, I have never had any problems with firefox and my program, in fact I use firefox on all my machines.

When you uninstalled firefox it doesnt remove your profile. I did have a problem in firefox once a while back where something was corrupt in my profile casing the problem. So to find out if that is what is happening with yours we just need to rename the firefox profile and have it make a new one.

What version of Windows are you on?

So on my WIndows 7 the profile is located at

C:\Users\(Your Username Here)\AppData\Roaming\Mozilla\Firefox\Profiles

And in the folder is your profile, simply rename it and then open firefox again.

Lets see how that goes :-)

Shane

MA46:
Okay,  Shane

My computer is in Windows 7.
Your solution was the good and easiest one...
Nevertheless, I don't understand what occurred but all is ok now (I used Firefox for this answer)

Many thanks
 

Shane:
I am not sure either, none of the repairs touch the firefox profile directory.

It is possible it was just bad timing and an add on or something in firefox that was stored in the local profile was causing the problem.

Also in your old profile folder you can copy over your book marks and such as well :-)

Shane

Navigation

[0] Message Index

[*] Previous page