Main Forum > General Computer Support

Unable to update, repair, refresh or restore windows 8.1

<< < (4/4)

ddmoore66:
Here's the new dism.log

Did you want the CBS.log as well?

Shane:
OK the error is when it goes to read the packages to pull from


--- Code: ---2014-02-05 16:24:38, Info                  DISM   DISM Package Manager: PID=5552 TID=6952 Routing the command... - CPackageManagerCLIHandler::ExecuteCmdLine
2014-02-05 16:24:38, Info                  DISM   DISM Package Manager: PID=5552 TID=6952 CBS session options=0x48100! - CDISMPackageManager::Internal_Finalize
2014-02-05 16:39:21, Info                  DISM   DISM Package Manager: PID=5552 TID=3772  Error in operation: (null) (CBS HRESULT=0x80240021) - CCbsConUIHandler::Error
2014-02-05 16:39:21, Error                 DISM   DISM Package Manager: PID=5552 TID=6952 Failed finalizing changes. - CDISMPackageManager::Internal_Finalize(hr:0x80240021)
2014-02-05 16:39:21, Error                 DISM   DISM Package Manager: PID=5552 TID=6952 Failed processing package changes with session option CbsSessionOptionRepairStoreCorruption - CDISMPackageManager::RestoreHealth(hr:0x80240021)
2014-02-05 16:39:21, Error                 DISM   DISM Package Manager: PID=5552 TID=6952 Failed to restore the image health. - CPackageManagerCLIHandler::ProcessCmdLine_CleanupImage(hr:0x80240021)
2014-02-05 16:39:21, Error                 DISM   DISM Package Manager: PID=5552 TID=6952 Failed while processing command cleanup-image. - CPackageManagerCLIHandler::ExecuteCmdLine(hr:0x80240021)
2014-02-05 16:39:21, Info                  DISM   DISM Package Manager: PID=5552 TID=6952 Further logs for online package and feature related operations can be found at %WINDIR%\logs\CBS\cbs.log - CPackageManagerCLIHandler::ExecuteCmdLine
2014-02-05 16:39:21, Error                 DISM   DISM.EXE: DISM Package Manager processed the command line but failed. HRESULT=80240021
--- End code ---

Routing the command... - CPackageManagerCLIHandler::ExecuteCmdLine

From what I can find on it, it cant find files it is looking for, it is set to use windows updates to pull files as well, but unless windows updates is not working right then it should have been able to pull the files. From what I can tell you can try to tell it to use a offline image of Windows 8.1
http://technet.microsoft.com/en-us/library/hh825020.aspx

One option that should work is a repair install and let the files all get reinstalled
http://www.eightforums.com/tutorials/26095-repair-install-windows-8-a.html

Shane

Navigation

[0] Message Index

[*] Previous page