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Programs Not Starting Up (nothing happens)

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marcolorenzo:
Hey guys, I just bought a new Clevo P150HM about 2 weeks ago. Since then, I've played Shogun 2: TW (with DirectX 11 enabled), NFS: Hot Pursuit, Rage, Crysis, Co MW2 and Mass Effect all without problems. In the first couple of days, I also ran 3DMark06 and was able to go through the whole test without any problems.
Recently, I tried running 3DMark11 and for some reason, it wouldn't start. I'd see the little blue circle next to the mouse spinning a little bit and then it'd disappear and nothing would happen. A quick look in the Task Manager shows me that it's not running at all. I then tried 3DMark Vantage and got this "System info Error". Then I went back and tried 3DMark06 and now I'm getting the same error. I've tried uninstalling and reinstalling the programs as well as uninstalling my GFX card drivers as well as doing a Driver Sweep and then reinstalling my drivers but still the same thing. My games still worked fine though.
But now I've just installed Crysis 2 and it works fine, except for when I install the DirectX 11 Patch and then it would just not start. No black screens or errors, just nothing happens when I double click on the icon. All my other games are working fine though but they're all DirectX 9 so i have a slight suspicion it's got something to do with DirectX 11 (although the Heaven DX11 Benchmark app works perfectly). What could be causing this? I have DirectX11 installed as well as the latest Catalyst drivers installed. My specs are:


i7-2670QM
Radeon HD 6990m 2GB
16GB 1333MHz RAM
500GB 7200RPM HDD
Windows 7 Ultimate


I've just used Windows Repair but the same problem persists. Any help would be much appreciated!

Shane:
Do any DirectX 11 games run?

Shane

marcolorenzo:
Well Shogun 2 works with DX11 enabled in the settings and I just ran the Heaven DX11 Benchmark and that worked, although the first time i started it up I immediately got an error: "D3D11AppWindow::swap_window(): device removed". After a google search, it appears that this can happen to people who has overclocked but I definitely have not. But after I quit the program and started it up again it ran fine without any problems. So it might not be a DX11 problem, but I just thought it was since Crysis 2 with the DX11 patch and 3DMark11 both display the same symptom. 3DMark06 and Vantage both don't run either, but at least they give me an error.

Edit: By the way, in regards to the "System Info Error" for 3DMark06 and Vantage, I've already tried the 2nd method outlined in: http://www.tomshardware.co.uk/forum/240657-39-3dmark06-system-info-error but that doesn't apply to me.

"- First to confirm this will indeed solve your problem. Open the Run Box (Start / Run) and type " Msinfo32 " and hit enter.

- The System Info tool should open with an error displayed " Can't Collect Information - Cannot access the Windows Management Instrumentation software. Windows Management files may be moved or missing."

I didn't get that error unfortunately...

Shane:
Part of me thinks it is dx11 that is the problem. But at the same time it could be the video card or the power supply not giving enough power

http://www.overclock.net/t/1169729/d3d11appwindow-swap-window-device-removed-unigine-benchmark-crash-on-560ti

That person had the same error, raised the voltage and now it works.

Would explain why it worked fine then stopped, if the video is having trouble. :wink:

Shane

marcolorenzo:
Hi Shane, thanks for your reply. Would the voltage of the gfx card affect the game so that it doesn't even start without reporting any errors? That seems more like a software problem right? And the people from that forum seems to think that the voltage problem is caused by overclocking which i haven't done. Should I still expect voltage problems from a stock gfx card?

Anyways, I might try bumping up the voltage and see what happens. But before I do, I just want to ask...how do i do it? Do i go into the bios? And how much can I bump it up by? Also, would it void my warranty/damage the gfx card/shorten its lifespan? Thanks a lot for your help. I've posted my problem on several forums including Anandtech and Tom's Hardware but no one's replied so I really appreciate your help.

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