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Multiple Problems

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Shane:
Blank?

Ok, do this. It is 9 PM for me so I will be back on tomorrow.

I want you to open my windows repair tool, got to the start repairs tab, click start. On the next window select every repair.

But before you start them I want you to disable your antivrus and close as many programs as you can, this way there is less chance of a program getting in the way.

The repairs can take a while to run so let it run while you sleep if you like, you can have the program set to auto reboot.

Close any and all of the hp software as well. Then post back once the repairs finish and the system is rebooted and lets go from there :-)

I attached a screen shot of the repair window on my system so you can see.

Night!
Shane

LynnBoyet:
OK, ran your program for 4th time. See below.
Comments, history, possible conflicts:
As stated, I purchased this laptop/tablet Win8 computer about 11 days ago. I have used Major Geeks for past 15 years. Downloaded reliables: AVG, Advanced System Care, CCleaner, Defraggler, IOBIT Uninstaller, Malewarebytes Anti-Malware, Smart Defrag, Spreecy.
New downloads: Jet Clean and Kingsoft (Office).
All installed and worked fine.
Then I installed your software. I first noticed no sound, warning flags/windows of no anti-virus protection, HP Support Assistant having troubles.
Tried Restore and refresh without luck.System Restore error window says: System did not complete,,,  Details: A Volume Shadow Copy Service component encountered an unexpected error. Check for Application event log for Application event log for more information (0x80042302)
White flag w/red x at lower right corner of desktop; opens window stating: Virus Protection - Window Defender and AVG Anti-Virus Free Edition are both turned off,
Then I open AVG; it says I am protected.
Note: running your step 3 Option; at end of file check it states: Administion System File Check  - Windows Rescue Protection found corrupt files but was unable to fix some of them. Details are included in the CBS.log
For example C:\Windows\Logs\CBS\ .log. Note that logging is currently not supported in offline servicing scenarios.
I have downloaded from HP the HP Recovery Manager but it ran all night without installing "swirling circle" remained on.
prt sc buton - nothing happens when it is depressed. I assume a window is supposed to open with a picture of the screen? then I could right-click to do paint, etc. Apparently this is not working also.

Currently, after running your program; still have no sound, anti-virus conflicting status reports, unable to use Restor or renew, built-in HP/Windows retore and maintenance programs do not work, prt sc button does not work.


I just want my computer back to a working condition. Hopefully you can see a conlict with one or more of the above to cause your program to corrupt the system.  HELP!

Shane:
The know the guys at majorgeeks personally :-)

Microsoft support, HP and dell support all use my program when helping their customers. The problems you are having are not normal.


--- Quote ---Note: running your step 3 Option; at end of file check it states: Administion System File Check  - Windows Rescue Protection found corrupt files but was unable to fix some of them. Details are included in the CBS.log
For example C:\Windows\Logs\CBS\ .log. Note that logging is currently not supported in offline servicing scenarios.
--- End quote ---

My program doesn't replace any files on the system at all, and the SFC (System File Checker) at step 3 is a built in Windows tool that checks the files on the system for any problems. The fact that sfc is finding problems but is unable to fix them could explain why things of gone off the rails. My program wouldn't have caused those.

All my repair program does is register system files, restore some service registry keys and fix permissions. Thats why the problems you are having are not normal as other people dont have that happen to them.

Did you do a registry backup with my repair program at step 4? About 95% of the repairs in the program has to do with registry keys, so normally all you need is a registry backup, which if you did one with my program you would be able to restore the registry from before the repairs. :wink:

And I mean with the built in registry backup, not system restore.

Shane

LynnBoyet:
I went to your progam; went to Registry Backup; clicked on Bacup Now; result was: ERRORS: 9/10 Registry Files Backed Up.
Rebooted - no change.
Additional info: I have run all of the cleaning programs talked about; Malwarebytes identifies a repeating item: HKCU\SOFTWARE\Microsoft\Internet Explorer...
Other: Bad: (http//feed...
It says it is removed, but after reboot, I have run Malware 3 times and same problem is discovered

Is there a way to uninstall your program and/or restore before its install to find out if it has caused this?

LynnBoyet:
Additional info:
Before running your program, I disabled AVG; but don't know how to stop/disable HP.
My desktop has a HP buuton that opens HP Utility Center; clicking on HP Support Assistant - nothing happens; clicking on HP Recovery Manager - window opens stating that HP Recovery Manager is already running.
HP software may be continually trying to recover the system which could cause a conflict with running your program

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