Main Forum > General Computer Support

Failure to update windows 8.1

(1/9) > >>

poor00paddy:
Hi, I am running windows 8.1 and every time (at least 50 attempts) I try to update it goes to about 35% before  I get the message "Failure configuring windows update, undoing changes, do not turn your computer off" This goes on for about 15 minutes before eventually going back to my desktop. I know, looking at the net I am not alone in this but some people have managed to fix this problem throught various means. I have tried a lot of them (too many to mention) I must also say that "Murphys Law" was written especially with me in mind.    :sad:

I have contacted Microsoft about this problem and the young lady suggested I do a refresh. The problem is, I made a recover flash drive but I can't remember if I made it with 8 or 8.1 so I am scared to try a refresh or a restore to factory condition in case it asks for my windows 8 restore disc (flash drive) and I have only the 8.1...or vice versa. I am also  less than 20% computer literate.

Any suggestions, except for getting the hammer out, would be most welcome....I am going bonkers !!!

Thank you,
Tom.

Shane:
Have you done all the steps in my Windows Repair tool yet?

If you havent you should, and make sure to have the program do a registry backup before you start. :wink:

Shane

poor00paddy:
Hi, thank you for your reply. Yes I did run your repair tool but not correctly. So I ran it again earlier.

However, it didn't solve my problem but one of the options reported...."Corrupt files, unable to fix some of them". It goes on to explain where I can find them...but I can't !

After following the instructions C:\windows\logs\CBS. I opened that file and the only things I got were:



        CBS    Text Document                         9,630                                   The access was denied on this one.
        CbsPersist _20140404104715        Cab file     1,133KB
        CbsPersist _20140404180642        Cab file     879KB
        CbsPersist _20140404210157        Test Document 16,481KB        The access was denied on this one also.
        FilterList  Text Document  1KB.

I ran "Windows Update" After running the repair tool and got the same results as before.
I hope you can help me further.

Thank you,
Tom.

Shane:
That is what I hate about MS using the WinSxS folder, when something breaks in it the only to normally fix it is with a repair install.

Just to cover all bases did you do a chkdsk on the drive and have it look for bad sectors?

Shane

poor00paddy:
Hi Shane, thank you for getting back to me so fast.

Re chkdsk, please explain further. Remember I am not the most literate pc used in the world.

Cheers,
Tom.

Navigation

[0] Message Index

[#] Next page