Main Forum > General Computer Support
IE 11 won't stay open, No internet connection
Docfxit:
Hi,
I have a Win7 64bit Pro that I can't connect to the internet. When I launch IE11 it opens to a window that is all white and then it closes. I have run Windows Repair (All in One) This is the log:
--- Code: ---System Variables
--------------------------------------------------------------------------------
OS: Windows 7 Professional
OS Architecture: 64-bit
OS Version: 6.1.7601
OS Service Pack: Service Pack 1
Computer Name: JIMLT530
Windows Drive: C:\
Windows Path: C:\Windows
Program Files: C:\Program Files
Program Files (x86): C:\Program Files (x86)
Current Profile: C:\Users\Jim
Current Profile SID: S-1-5-21-215898676-1954706139-4038325832-1001
Current Profile Classes: S-1-5-21-215898676-1954706139-4038325832-1001_Classes
Profiles Location: C:\Users
Profiles Location 2: C:\Windows\ServiceProfiles
Local Settings AppData: C:\Users\Jim\AppData\Local
--------------------------------------------------------------------------------
System Information
--------------------------------------------------------------------------------
System Up Time: 0 Days 00:35:10
Process Count: 101
Commit Total: 5.81 GB
Commit Limit: 12.64 GB
Commit Peak: 6.70 GB
Handle Count: 22531
Kernel Total: 424.23 MB
Kernel Paged: 342.71 MB
Kernel Non Paged: 81.52 MB
System Cache: 2.04 GB
Thread Count: 990
--------------------------------------------------------------------------------
Memory Before Cleaning with CleanMem
--------------------------------------------------------------------------------
Memory Total: 7.70 GB
Memory Used: 5.83 GB(75.731%)
Memory Avail.: 1.87 GB
--------------------------------------------------------------------------------
Cleaning Memory Before Starting Repairs...
Memory After Cleaning with CleanMem
--------------------------------------------------------------------------------
Memory Total: 7.70 GB
Memory Used: 5.49 GB(71.2169%)
Memory Avail.: 2.22 GB
--------------------------------------------------------------------------------
Starting Repairs...
Started at (8/4/2014 7:15:51 PM)
01 - Reset Registry Permissions 01/03
HKEY_CURRENT_USER & Sub Keys
Start (8/4/2014 7:15:54 PM)
Running Repair Under Current User Account
Done (8/4/2014 7:15:59 PM)
01 - Reset Registry Permissions 02/03
HKEY_LOCAL_MACHINE & Sub Keys
Start (8/4/2014 7:15:59 PM)
Running Repair Under System Account
Done (8/4/2014 7:18:31 PM)
01 - Reset Registry Permissions 03/03
HKEY_CLASSES_ROOT & Sub Keys
Start (8/4/2014 7:18:31 PM)
Running Repair Under System Account
Done (8/4/2014 7:19:14 PM)
03 - Reset Service Permissions
Start (8/4/2014 7:19:14 PM)
Running Repair Under System Account
Done (8/4/2014 7:19:21 PM)
04 - Register System Files
Start (8/4/2014 7:19:21 PM)
Running Repair Under Current User Account
Running Repair Under System Account
Done (8/4/2014 7:19:33 PM)
05 - Repair WMI
Start (8/4/2014 7:19:33 PM)
Starting Security Center So We Can Export The Security Info.
Exporting Antivirus Info...
Bitdefender Antivirus Exported.
Exporting AntiSpyware Info...
Bitdefender Antispyware Exported.
Windows Defender Exported.
Exporting 3rd Party Firewall Info...
No Firewall Products Reported.
Running Repair Under Current User Account
Done (8/4/2014 7:20:41 PM)
06 - Repair Windows Firewall
Start (8/4/2014 7:20:41 PM)
Running Repair Under Current User Account
Running Repair Under System Account
Done (8/4/2014 7:21:00 PM)
07 - Repair Internet Explorer
Start (8/4/2014 7:21:00 PM)
Running Repair Under Current User Account
Running Repair Under System Account
Done (8/4/2014 7:21:12 PM)
08 - Repair MDAC/MS Jet
Start (8/4/2014 7:21:12 PM)
Running Repair Under Current User Account
Running Repair Under System Account
Done (8/4/2014 7:21:19 PM)
09 - Repair Hosts File
Start (8/4/2014 7:21:19 PM)
Running Repair Under System Account
Done (8/4/2014 7:21:22 PM)
10 - Remove Policies Set By Infections
Start (8/4/2014 7:21:22 PM)
Running Repair Under Current User Account
Running Repair Under System Account
Done (8/4/2014 7:21:28 PM)
11 - Repair Start Menu Icons Removed By Infections
Start (8/4/2014 7:21:28 PM)
Running Repair Under System Account
Done (8/4/2014 7:21:31 PM)
12 - Repair Icons
Start (8/4/2014 7:21:31 PM)
Running Repair Under Current User Account
Done (8/4/2014 7:21:34 PM)
13 - Repair Winsock & DNS Cache
Start (8/4/2014 7:21:34 PM)
Running Repair Under Current User Account
Running Repair Under System Account
Done (8/4/2014 7:21:40 PM)
15 - Repair Proxy Settings
Start (8/4/2014 7:21:41 PM)
Running Repair Under Current User Account
Running Repair Under System Account
Done (8/4/2014 7:21:47 PM)
17 - Repair Windows Updates
Start (8/4/2014 7:21:47 PM)
Running Repair Under Current User Account
Running Repair Under System Account
Setting Windows Updates Files That Are In Use To Be Removed At Next Boot.
Done (8/4/2014 7:21:57 PM)
18 - Repair CD/DVD Missing/Not Working
Start (8/4/2014 7:21:57 PM)
iTunes not found, not applying UpperFilters iTunes Reg Key
Done (8/4/2014 7:21:57 PM)
19 - Repair Volume Shadow Copy Service
Start (8/4/2014 7:21:57 PM)
Running Repair Under Current User Account
Running Repair Under System Account
Done (8/4/2014 7:22:16 PM)
21 - Repair MSI (Windows Installer)
Start (8/4/2014 7:22:16 PM)
Running Repair Under Current User Account
Running Repair Under System Account
Done (8/4/2014 7:22:26 PM)
23.01 - Repair bat Association
Start (8/4/2014 7:22:26 PM)
Running Repair Under Current User Account
Running Repair Under System Account
Done (8/4/2014 7:22:33 PM)
23.02 - Repair cmd Association
Start (8/4/2014 7:22:33 PM)
Running Repair Under Current User Account
Running Repair Under System Account
Done (8/4/2014 7:22:39 PM)
23.03 - Repair com Association
Start (8/4/2014 7:22:39 PM)
Running Repair Under Current User Account
Running Repair Under System Account
Done (8/4/2014 7:22:45 PM)
23.04 - Repair Directory Association
Start (8/4/2014 7:22:45 PM)
Running Repair Under Current User Account
Running Repair Under System Account
Done (8/4/2014 7:22:51 PM)
23.05 - Repair Drive Association
Start (8/4/2014 7:22:51 PM)
Running Repair Under Current User Account
Running Repair Under System Account
Done (8/4/2014 7:22:58 PM)
23.06 - Repair exe Association
Start (8/4/2014 7:22:58 PM)
Running Repair Under Current User Account
Running Repair Under System Account
Done (8/4/2014 7:23:04 PM)
23.07 - Repair Folder Association
Start (8/4/2014 7:23:04 PM)
Running Repair Under Current User Account
Running Repair Under System Account
Done (8/4/2014 7:23:10 PM)
23.08 - Repair inf Association
Start (8/4/2014 7:23:10 PM)
Running Repair Under Current User Account
Running Repair Under System Account
Done (8/4/2014 7:23:16 PM)
23.09 - Repair lnk (Shortcuts) Association
Start (8/4/2014 7:23:16 PM)
Running Repair Under Current User Account
Running Repair Under System Account
Done (8/4/2014 7:23:23 PM)
23.10 - Repair msc Association
Start (8/4/2014 7:23:23 PM)
Running Repair Under Current User Account
Running Repair Under System Account
Done (8/4/2014 7:23:29 PM)
23.11 - Repair reg Association
Start (8/4/2014 7:23:29 PM)
Running Repair Under Current User Account
Running Repair Under System Account
Done (8/4/2014 7:23:35 PM)
23.12 - Repair scr Association
Start (8/4/2014 7:23:35 PM)
Running Repair Under Current User Account
Running Repair Under System Account
Done (8/4/2014 7:23:41 PM)
24 - Repair Windows Safe Mode
Start (8/4/2014 7:23:41 PM)
Running Repair Under Current User Account
Running Repair Under System Account
Done (8/4/2014 7:23:48 PM)
25 - Repair Print Spooler
Start (8/4/2014 7:23:48 PM)
Running Repair Under Current User Account
Running Repair Under System Account
Done (8/4/2014 7:24:02 PM)
26 - Restore Important Windows Services
Start (8/4/2014 7:24:02 PM)
Running Repair Under Current User Account
Running Repair Under System Account
Done (8/4/2014 7:24:08 PM)
27 - Set Windows Services To Default Startup
Start (8/4/2014 7:24:08 PM)
Running Repair Under Current User Account
Running Repair Under System Account
Done (8/4/2014 7:24:15 PM)
Skipping Repair.
Repair is for Windows v6.2 (Windows 8 & Newer) or higher.
Current version: 6.1
Skipping Repair.
Repair is for Windows v6.2 (Windows 8 & Newer) or higher.
Current version: 6.1
Skipping Repair.
Repair is for Windows v6.2 (Windows 8 & Newer) or higher.
Current version: 6.1
31 - Repair Windows 'New' Submenu
Start (8/4/2014 7:24:15 PM)
Running Repair Under Current User Account
Running Repair Under System Account
Done (8/4/2014 7:24:21 PM)
Cleaning up empty logs...
All Selected Repairs Done.
Done at (8/4/2014 7:24:21 PM)
Total Repair Time: 00:08:32
...YOU MUST RESTART YOUR SYSTEM...
Running Repair Under Current User Account
--- End code ---
What can I do to help someone figure out how to fix this issue?
Thanks,
Docfxit
jraju:
Hi,
The windows repair tool does not do any harm.
Please go to the internet option in the control panel and in the general tab, use default settings. The internet explorer should go to msn. Microsoft page. If it goes to that page, you may be sure that internet connection is established.
Click the tray icon showing the network access. click trouble shoot net work connection, this may fix your problem.
If the site goes to msn, then go to tools option and then click internet options. Click advanced tab. and Reset the internet explorer. Most problem would be solved. When windows updates, it automates any updates needed for internet explorer
Docfxit:
Thank you for the reply...
The troubleshooter responded with:
Windows could not automatically detect this network's proxy settings.
I went into control panel, connections, LAN settings, I put a check mark into Automatically detect settings. There is no checkmark in Use a proxy server for your LAN. After selecting OK the window doesn't go away.
In Network and sharing Center this is what the window looks like:
I went into Change adapter settings, Local Area Connection, Properties, TCP/IPv4, I entered a static IP address, subnet mask, Default gateway.
It doesn't connect. I also tried Obtain an IP address automatically. It still doesn't connect after rebooting.
IE 11 still doesn't open after following your instructions.
Thanks for the suggestion,
Docfxit
Docfxit:
I ran this bat file:
IPConnectionFix.bat
--- Code: ---ipconfig /flushdns
Windows IP Configuration
Could not flush the DNS Resolver Cache: Function failed during execution.
ipconfig /registerdns
Windows IP Configuration
Registration of DNS records failed: The RPC server is unavailable.
ipconfig /release
Windows IP Configuration
An error occurred while releasing interface Local Area Connection : The RPC server is unavailable.
ipconfig /renew
Windows IP Configuration
An error occurred while renewing interface Local Area Connection : The RPC server is unavailable.
net stop "dns client"
net start "dns client"
The DNS Client service is starting.
netsh winsock reset catalog
Initialization Function InitHelperDll in NSHHTTP.DLL failed to start with error code 11003
Sucessfully reset the Winsock Catalog.
You must restart the computer in order to complete the reset.
netsh int ip reset reset.log
Initialization Function InitHelperDll in NSHHTTP.DLL failed to start with error code 11003
Reseting Interface, OK!
Restart the computer to complete this action.
--- End code ---
Then I ran this bat file:
--- Code: ---NetworkTestnosis V1.50
Start diagnosis for JIMLT530
Computers on the LAN being tested are:
JimLT530 192.168.168.5 This problem computer
DocfxitLT 192.168.168.14 A computer on the LAN
Console 192.168.168.30 Another computer on the LAN
127.0.0.1
Ping Targets www.yahoo.com 66.94.230.32 192.168.168.168
Over All Analysis
Enumerate Shares
Share name Resource Remark
-------------------------------------------------------------------------------
C$ C:\ Default share
R$ R:\ Default share
E$ E:\ Default share
IPC$ Remote IPC
ADMIN$ C:\Windows Remote Admin
Dnload C:\Dnload
The command completed successfully.
Adhoc Browser View
net view
Server Name Remark
-------------------------------------------------------------------------------
\\JIMLT530
The command completed successfully.
Full Targets Analysis JimLT530 192.168.168.5 DocfxitLT 192.168.168.14 Console 192.168.168.30 127.0.0.1
Target JimLT530
"JIMLT530 ping JimLT530"
Unable to initialize Windows Sockets interface. Destination address unreachable.
"JIMLT530 net view JimLT530"
Shared resources at JimLT530
Share name Type Used as Comment
-------------------------------------------------------------------------------
Dnload Disk
The command completed successfully.
Target 192.168.168.5
"JIMLT530 ping 192.168.168.5"
Unable to initialize Windows Sockets interface. Destination address unreachable.
"JIMLT530 net view 192.168.168.5"
System error 53 has occurred.
The network path was not found.
Target DocfxitLT
"JIMLT530 ping DocfxitLT"
Unable to initialize Windows Sockets interface. Destination address unreachable.
"JIMLT530 net view DocfxitLT"
System error 53 has occurred.
The network path was not found.
Target 192.168.168.14
"JIMLT530 ping 192.168.168.14"
Unable to initialize Windows Sockets interface. Destination address unreachable.
"JIMLT530 net view 192.168.168.14"
System error 53 has occurred.
The network path was not found.
Target Console
"JIMLT530 ping Console"
Unable to initialize Windows Sockets interface. Destination address unreachable.
"JIMLT530 net view Console"
System error 53 has occurred.
The network path was not found.
Target 192.168.168.30
"JIMLT530 ping 192.168.168.30"
Unable to initialize Windows Sockets interface. Destination address unreachable.
"JIMLT530 net view 192.168.168.30"
System error 53 has occurred.
The network path was not found.
Target 127.0.0.1
"JIMLT530 ping 127.0.0.1"
Unable to initialize Windows Sockets interface. Destination address unreachable.
"JIMLT530 net view 127.0.0.1"
System error 53 has occurred.
The network path was not found.
Ping Targets Analysis www.yahoo.com 66.94.230.32 192.168.168.168
Target www.yahoo.com
"JIMLT530 ping www.yahoo.com"
Unable to initialize Windows Sockets interface. Destination address unreachable.
Target 66.94.230.32
"JIMLT530 ping 66.94.230.32"
Unable to initialize Windows Sockets interface. Destination address unreachable.
Target 192.168.168.168
"JIMLT530 ping 192.168.168.168"
Unable to initialize Windows Sockets interface. Destination address unreachable.
The program Browstat.exe was not found
You can download it from:
http://www.dynawell.com/download/reskit/microsoft/win2000/browstat.zip
.
.
.
.
End diagnosis for JIMLT530
--- End code ---
Maybe that will give you some ideas.
Thanks for looking at this for me,
Docfxit
Shane:
I have seen virus roiotkits that hijack the network cause these problems, if you havent ran combofix yet, give it a try and see how it does. :wink:
http://www.bleepingcomputer.com/download/combofix/
Shane
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