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rhuffman:
Need major help. I cannot get onto the internet via any browser and i cannot check my email, but i can download with bit comet and get my updates with curse add-on program for WOW. I am with telus optic and they have informed me that my computer is infected with the Citidal virus. I have ran every virus program they suggested (except the online ones because no inet access via browser). I have also ran tweaking.com's program "Windows all in one Repair" and bleeping computer's network repair tool (twice). For the life of me i cannot get this fixed. And yes i have reset the windsock etc. (Windows all in one repair air does that and more)

Boggin:
Can you get a connection when you boot up into Safe Mode with Networking ?

How did Telus determine you are infected with the Citadel virus ?

If you can connect to the Internet in Safe Mode with Networking then download NPE after reading through the page https://security.symantec.com/nbrt/npe.aspx but see if using the restore points back to before this problem occurred while in Safe Mode will resolve.

As a belt & braces after running NPE also run ESET Free Online Scanner http://www.eset.co.uk/Antivirus-Utilities/Online-Scanner

Click on Advanced and check all of the boxes except the last one (for a Proxy I think) then disable your AV program immediately before hitting the Scan button.

This scan will take a little while to complete.

If you aren't able to connect while in Safe Mode etc. and the restore points don't resolve, then see if MSRT can do anything for you.

Go Start - type mrt.exe - press enter and opt for the full scan - this can take a few hours to complete.

The Citadel virus can lead to Ransomware but as you don't have an Internet connection to pay any ransom, then you won't have that.

If these suggestions get you back up and running and virus free, then I strongly advise you to create a system image onto external media.

rhuffman:
I get the same response in safe mode, can connect with bit comet and curse gets updates, cannot do internet scans as any online internet scanner says it cannot connect, i have no restore point for this issue, it was turned off. I will run the programs that you suggest but if they are online programs no go. (I have downloaded various virus programs on my other computer and put them on a flash drive and ran them, but none of them come up saying the Citidal virus is on my computer, dam stumped and i have never had this happen before, I installed a hide my ip program trial ware and then uninstalled it as i did not like it. But i do not think that it has caused this. Telus says my computer is running a bot and accessing other peoples computers and i am to disconnect my wired and wifi connections for this computer. Driving me nuts!!!!!

Boggin:
Probably just have to wait and see if MSRT finds anything.

You get an updated MSRT with each month's Windows Updates so it doesn't have to connect to the 'net.

I don't know if you will be able to open IE without add-ons while mrt.exe is running but when you can, go Start - All programs - Accessories - System Tools - Internet Explorer (No Add-ons).

Click on the home page icon and then see if you can browse.

BTW have you tried the Internet Troubleshooter by right clicking on the WiFi icon and choosing that option to see what that reports ?

Is the WiFi icon showing as 5 bars with a yellow alert or is it just a box with a red cross on it when WiFi is enabled ?

Boggin:
There's one other thing that you can check that I forgot to mention where viruses are concerned and that is to go into Internet options through All Control Panel Items again and under the Connections tab, ensure that just the top Auto detect box is checked and that the one for Proxy is unchecked.

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