Main Forum > General Computer Support
Cannot get access to the internet
Boggin:
Then all you need to do with the current HDD, once you have backed up your personal stuff is to factory reset via the RE and there'll be no need to repair install.
I don't know which AV program HP preinstalled as bloat but you can use one of the Uninstallers from http://singularlabs.com/uninstallers/security-software/ prior to installing your preference before running Windows Updates and leave µTorrent and BitComet off until you have everything else reinstalled and then anything you do afterwards should point to the cause if lack of connectivity reoccurs.
To save from doing another factory reset, before reinstalling µTorrent and BitComet - if you must and after uninstalling the bloat, would be to create a full system image and then you wouldn't need to sit through hours of Windows Updates again.
CHKDSK in read-only also says if there's any bad sectors - did it report any ?
Boggin:
It looks like HP provide a number of ways to factory reset http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01867418&tmp_task=solveCategory&cc=uk&dlc=en&lc=en&os=4063
rhuffman:
Chkdsk reported no bad sectores in read only mode. I installed Norton Utilities and ran everything it has and now when i re-boot it always wants to runs chkdsk which fails because i get the error message that a previously installed program is preventing it to procede.
Boggin:
You said earlier that the chkdsk /r ran okay in normal mode - what has changed from when you first got the error message that it couldn't run because of previously installed software to being able to run it to a repeat of the error message ?
Just to confirm the HDD is okay, can you copy across that HDDScan 3.3 that I'd linked in Post #106.
It can run S.M.A.R.T. and when you click on the HDD symbol you can select a Surface Test - which takes a lot longer.
If it's just corrupt files that's causing the problem then booting up into Safe Mode > select Repair your Computer and navigate to the Recovery Environment and run either the Startup Repair up to three times if it continues to report it is unable to auto repair or select Command Prompt and enter sfc /scannow which will report what it has found/can do.
If that reports that it was unable to repair some files then an offboot sfc /scannow after booting up with the bootable install disk should fix those if needed and hopefully the connectivity problem.
rhuffman:
well after Shane's help yesterday and the repair restore failing it looks like I have to do a system wipe and factory restore. Thanks for all your help guys.
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