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Yousra:
Good morning
First I would like to thank you for your program :smiley:
My laptop is not functioning properly, there is no internet connection what's so ever. If I open a window and I close it I get this message: there is a problem with explorer.exe and can not execute. When I open the explorer internet I get a message saying: preparing to install. I do not know what it is installing! Now I am working in the safe mode with net connection. I tried to find a solution on line and I found this software, I downloaded it, but it doesn't work fully in the safe mode, it didn't open in the normal mode, so I tried to do repair the window in the safe mode, but it failed at the 2nd step:  Reset File Permissions: C:
I tried to troubleshoot the problem but it didn't show any thing

I have a Toshiba laptop
windows 7 home premium
system 64 bit
Intel core, i5

So what can I do?  :sad:

Boggin:
Hi Yousra and Welcome,

Event Viewer may give you more info on this, but had you downloaded anything prior to this happening as you could have inadvertently picked up malicious bundled unwanted software.

Using your restore points prior to this happening can sometimes resolve, but create a restore point then download/run AdwCleaner from http://www.bleepingcomputer.com/download/adwcleaner/

Click on Scan and it may list some items in the lower window which you can uncheck any you want to keep as it can snag legit programs.

Having done that if needed, click on Report when the scan has completed and a report will open in Notepad with what it has found.

Close Notepad then click on Clean and follow the prompts where it will produce another report after the reboot with what it has removed.

You can also run MS Security Scanner should it be malware rather than adware http://www.microsoft.com/security/scanner/en-us/default.aspx

If it's still a no go then perform a clean boot http://support.microsoft.com/kb/929135

This will isolate all of your Start up programs except your AV program which will have been isolated in Safe Mode with Networking.


 

jraju:
Hi yousra
                      You could try this also
1. CTRL-Alt-Del to bring up Task Manager.
2. Click File | New Task(run).
3. Type regedit in the Run box and click OK.
4. Browse to the following registry key:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution.options

5. Under this key there will be subkeys named explorer.exe and iexplorer.exe. Delete the explorer and iexplorer keys entirely. They should not be listed under the Image File Execution.Options key.
6. Close the Registry Editor.
7. Restart the computer.
                        This will work, if your computer does not have any other malwares that kills explorer files like class

Shane:
My program is trying to run tweaking_rati.exe in the files folder. Go check and make sure the file is there, also there is a tweaking_rati.exe.manifest file there. Open it with notepade amd make sure it has text in it.

I had a user with the same problem, turned out he had bad sectors on the hard drive and the tweaking_rati.exe.manifest was on a bad secotr and so was corrupted, opening it up in notepad showed it was all just spaces. I replaced the file and then the repairs ran.

I am thinking about adding a MD5 check to certain files in the program. If the registry files or any of the others end up corrupted then they could make things worse. I have the program check for missing files but I think it is time to have it check that all the files are how they should be.

Shane

Yousra:
So many thanks for your input,
 but unfortunately, my laptop started to go down quickly so I reformated with windows 7 ultimate, and now I have a new problem, I can not set up office 2013, I always get this message: The language of this installation package is not suported by your system. Then I downloaded office 2013 language pack, again, even this program refused to set up and it says: This program requires windows 7, windows server 2008 R2, or a newer operating system.

Can help me to solve this problem please :sad:

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