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I don't speak computer..........omg.....help..............
jmhoesch:
Our computer is freezing. It does this at anytime. Has been doing this since the middle of October. Before I downloaded this tool, I did a system restore, disk check, SFC check, a pc clean up, virus scan, diagnostic tests etc. The ONLY thing that was found was from the SFC check. It said that some files were corrupt but could not repair all of them. I go on the internet in search of some answers. I found that I needed to do a "dism/online/cleanup-Image/RestoreHealth from the command prompt. I got an error 87 saying that the option is unknown. The only thing I know how to do now is call the Geek Squad from Best Buy........I really want to do this myself............
Boggin:
Are you using Win 7 ?
jmhoesch:
OMGosh, I'm so sorry, I completely forgot to put what system we have. Yes, Windows 7 home premium w/ service pack 1. Everything was perfect til some time in October. I cannot find any event during that time that would tell me something happened........
Boggin:
When sfc /scannow is unable to repair some files, the next step is to run an offboot sfc /scannow.
This is done by booting up with a Win 7 SP1 install disk of the same version as your OS - navigating to the Recovery Environment and enter these commands -
bcdedit |find "osdevice" then using whichever partition letter it gives, enter (assuming C: - and that's a Pipe symbol before find) -
sfc /scannow /offbootdir=C:\ /offwindir=C:\Windows
If you don't have an install disk then you can download and save a Win 7 Home Premium SP1 ISO from http://www.w7forums.com/threads/official-windows-7-sp1-iso-image-downloads.12325/page-2#post-124821 ensuring you select the correct version - i.e. 32 or 64 bit.
You can then use http://www.microsoftstore.com/store/msusa/html/pbPage.Help_Win7_usbdvd_dwnTool to create a bootable USB or DVD.
Tap F12 (usually) as you switch on then using the cursor keys select your bootable Media - ODD is the disk player drive.
You will be momentarily prompted to press any key to boot from your selected media then possibly be presented with a black screen with the option to press F8.
After pressing F8 select Safe Mode with Command Prompt.
Click on Repair your Computer in the splash screen - confirm keyboard/language/currency or whatever you are prompted for using the dropdown then follow the prompts until you get a number of repair options - headed by Startup Repair.
Select Command Prompt and enter the commands as instructed and let us know what the sfc /scannow reports.
I'm off to bed now as it's 12.30am here in the UK but if you have any problems, Shane should be popping in shortly and will help you out.
Shane:
I removed your other thread, please dont do more than one thread at a time for a problem, otherwise I will get confused on who I am helping lol
So, give me a little more info. When you say the computer is freezing, what do you mean exactly? Try to describe it. Does a certain program freeze? Does everything freeze but you can still move the mouse? Or does everything freeze including the mouse and your only option is to kill the power?
shane
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