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Vista Startup problems
Xas1953NC:
Hello Boggin, the prog worked ok after a reboot. That was last night. I turned on the computer this morning and it went into start normally or Repair. I chose repair and restore. It booted up ok then but was was deleted was the exe of HDDScan and the exe of the prog Shane put a link to, WDdiag. They were both in the Download folder. I moved them to my external HDD Master Storage folder and unzipped them again so both are working. Whereas last night I had to reboot to get your one working, today it ran without a reboot. I have also managed to screen grab the results of both so will prepare them for Shane to have a look. Thanks
Xas1953NC:
Although I have tried various computations in endeavoring to get the computer to start I have only shown here the most recent attempt and the results. 27-01-2015: Computer finally started at 11.45am. Computer running ok. 29-01-2015: powered down at 12.50am taking 2m.40s to do so. Powered up again without a hitch at 12.54am. This took 4m.50s. Final powered down at 2.11am.
29-01-2015: 1st. startup of the day at 8.54 am. After 9m.30s computer closed itself down without a sign of power on led or drive led. The only thing that does light up are the leds behind the Acer Aspire tower nameplate. At 9.05am I turned computer on. After 5m.30s power led lights up and Acer screen appeared on monitor and then screen goes black (this is the normal prelude to booting up to show the progress bar but on the first startup of the day it does not happen)and the Acer screen appeared again followed by the choice to start a repair or start normally. I chose Repair followed by Restore. Computer then boots up successfully. The computer startup procedure does not always follow the same pattern. This is the first time for quite a while that I have let the computer run from start without my interaction to turn it off if nothing happens for 6 min, turn on again, turn off again and so on with stopwatched increments. Sometimes it can take from first startup plus my interactions to finally bootup something in like 40 or so minutes so this latest effort took took less time! I found a website that has a collection of sounds made by hdds on their way out but none appertained to my problem. I wonder if there is a failure of sorts that energising capacitors within the circuitry do not hold a charge initially to kickstart the computer up and that turning off and on by the power button builds up a charge where it will bootup. Here is the resulting srtTrail.log showing the Repair operation. Also enclosed are the hdd scans that you asked for, Shane. Thanks.
Startup Repair diagnosis and repair log
---------------------------
Last successful boot time: 1/29/2015 12:56:11 AM (GMT)
Number of repair attempts: 1
Session details
---------------------------
System Disk = \Device\Harddisk0
Windows directory = C:\Windows
AutoChk Run = 0
Number of root causes = 1
Test Performed:
---------------------------
Name: Check for updates
Result: Completed successfully. Error code = 0x0
Time taken = 15 ms
Test Performed:
---------------------------
Name: System disk test
Result: Completed successfully. Error code = 0x0
Time taken = 0 ms
Test Performed:
---------------------------
Name: Disk failure diagnosis
Result: Completed successfully. Error code = 0x0
Time taken = 94 ms
Test Performed:
---------------------------
Name: Disk metadata test
Result: Completed successfully. Error code = 0x0
Time taken = 31 ms
Test Performed:
---------------------------
Name: Target OS test
Result: Completed successfully. Error code = 0x0
Time taken = 94 ms
Test Performed:
---------------------------
Name: Volume content check
Result: Completed successfully. Error code = 0x0
Time taken = 2059 ms
Test Performed:
---------------------------
Name: Boot manager diagnosis
Result: Completed successfully. Error code = 0x0
Time taken = 0 ms
Test Performed:
---------------------------
Name: System boot log diagnosis
Result: Completed successfully. Error code = 0x0
Time taken = 0 ms
Test Performed:
---------------------------
Name: Event log diagnosis
Result: Completed successfully. Error code = 0x0
Time taken = 172 ms
Test Performed:
---------------------------
Name: Internal state check
Result: Completed successfully. Error code = 0x0
Time taken = 15 ms
Test Performed:
---------------------------
Name: Boot status test
Result: Completed successfully. Error code = 0x0
Time taken = 16 ms
Test Performed:
---------------------------
Name: Setup state check
Result: Completed successfully. Error code = 0x0
Time taken = 1248 ms
Test Performed:
---------------------------
Name: Registry hives test
Result: Completed successfully. Error code = 0x0
Time taken = 3135 ms
Test Performed:
---------------------------
Name: Windows boot log diagnosis
Result: Completed successfully. Error code = 0x0
Time taken = 0 ms
Test Performed:
---------------------------
Name: Bugcheck analysis
Result: Completed successfully. Error code = 0x0
Time taken = 1576 ms
Test Performed:
---------------------------
Name: Access control test
Result: Completed successfully. Error code = 0x0
Time taken = 20093 ms
Test Performed:
---------------------------
Name: File system test (chkdsk)
Result: Completed successfully. Error code = 0x0
Time taken = 0 ms
Test Performed:
---------------------------
Name: Software installation log diagnosis
Result: Completed successfully. Error code = 0x0
Time taken = 0 ms
Test Performed:
---------------------------
Name: Fallback diagnosis
Result: Completed successfully. Error code = 0x0
Time taken = 0 ms
Root cause found:
---------------------------
Unspecified changes to system configuration might have caused the problem.
Repair action: System Restore
Result: Completed successfully. Error code = 0x0
Time taken = 72057 ms
---------------------------
---------------------------
Shane:
Thanks for the screen shots.
Ok so if I read your post correctly, there is times where it is almost 6 mins before you even see the Windows loading screen correct? Then you said it reboots and asks to do a repair, that means it blue screened on you and is set to auto reboot. You need to disable the auto reboot to see what the blue screen says, you can also use the WhoCrashed program to have it check and see what is most likly the cause of the blue screen.
http://www.resplendence.com/download/whocrashedSetup.exe
Let me know what the whocrashed report says.
I do have a computer in my house that after it has been off for a while I go to turn it on and it is a black screen and windows never boots, I hit the reset key on the tower (I dont turn it off) and it starts up like normal, Windows asks me if I want to repair I say no.
For this system I traced it to the video card. It is my old video card and it has done this at random times ever since I bought it 2 years ago. They tried to blame the power supply but it wasnt it. It is just the card it self needed a few more sec to fully power itself up before the motherboard goes on, so when i do the reset everything is fine, I can play any game and I have no crashes. This only happens on a fresh turn on of the tower.
So it is possible that it is hardware problem for you, but it may not be the hard drive for sure. Lets see what is causing those blue screens and go from there. :wink:
Shane
Xas1953NC:
Hello Shane, no, it not a 6 min issue but there are variables that occur even if I stick to a pattern of turning on and off the computer endeavoring to get it to start up. For example:
29-01-2015. 1st. startup of the day at 8.45 am. After 9m.30s computer turned itself off. I turned it on again approx. 4min later.
After 5m.30s Power led came on and Acer logo appeared on monitor. 30s later choice of Repair or Start Normally screen appeared.
I chose Repair followed by Restore. Result was booted up ok.
30-01-2015. Computer soft shutdown at 1.37am which took 3m to do so. No problems during this long ontime.
31-01-2015. 1st. startup of the day at 1.13.pm. After 11m.30s computer turned itself off. I turned it on again approx. 2min later.
After 30.m nothing happening so I turned off computer and turned it back on again after 2 min.
30s later power led and Acer logo appeared on monitor.
2m.5s later "Preparing Desktop" appeared followed by booting up ok.
This time there was no choice screen to Repair or Start Normally.
Computer does not have a reset button so I have to use the power off button.
I ran the Whocrashed prog which said there were no minidumps. I also have Nirsoft's BlueScreenView prog and it has never found any problems during the period of time these startup problems have appeared.
Although I waited 30m on this last attempt the computer may have possibly booted up in less time If I had turned it off sooner as it has done so in previous sessions where I have turned it off if nothing happens after 6 min. and then turned it on again and so on.
There have been previous sessions where I have ignored Repair and chosen Start Normally. Sometimes the bootup has been succesful and other times the bootup has resulted in the System Network icon in the taskbar having a cross on it, this in tandem with only 5 of the 9 icons that are normally shown. Because of this I have had to reboot again which results in a successful bootup taking approx. 10min.
I tend to clear Event Perfomance logs prior to finally shutting down computer and check what logs have been made on the 1st. startup of the day at the next session. Thanks
Boggin:
It's obviously having problems loading some drivers.
It could be worth going to your computer support site and downloading the Chipset drivers (Video drivers if AMD), but also check for a BIOS update.
You could create a Boot Log and copy & paste that.
You can do this by going Start - type msconfig and press enter.
Under the Boot tab check the radio button for Boot log and if you want to see the boot process, also check the one for OS boot information - Apply - OK - Restart.
With OS boot info checked, you should be able to see where it's sticking.
You can view the report in Windows\ntbtlog
Double click on ntbtlog and it will open in Notepad.
You will need to go back into msconfig to uncheck those items for it to boot "normally".
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