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Windows Store; Windows 8.1; no install/no launch; error 0x80070002
thatcrazydoglady:
Okay, okay, I was curious and ran the scan. Response was "(Total files checked 7352) Total missing files: 0 - Total possibly corrupt files: 0)"
Like I said before, I really have tried everything. I am just hoping that Windows 10 has fixed all of these possible Windows 8/8.1 problems.
Any more suggestions and I'm willing to try them! Just not tonight......I'm going to sleep now!
Shane:
Have a good night :-)
Shane
thatcrazydoglady:
I'm still hoping I'm not going to have to do a reinstall or a refresh of Windows 8.1 and have run across another interesting aside that probably has something to do with this. When I look at the Event Viewer, Administrative Events, I have many errors that date back to 2/3/15, the 2nd week of having my new computer. This is the week I discovered that the Store was not working properly. So, I'd say it's safe to assume the event errors and the Store issues are related. Anyway, here are the errors and their details -
- System
- Provider
[ Name] Microsoft-Windows-User Profiles Service
[ Guid] {89B1E9F0-5AFF-44A6-9B44-0A07A7CE5845
EventID 1508
Version 0
Level 2
Task 0
Opcode 0
Keywords 0x8000000000000000
- TimeCreated
[ SystemTime] 2015-02-23T22:25:27.680171000Z
EventRecordID 42526
Correlation
- Execution
[ ProcessID] 612
[ ThreadID] 6320
Channel Application
Computer crazydoglady
- Security
[ UserID] S-1-5-18
- EventData
Error The configuration registry database is corrupt.
File C:\Users\thatcrazydoglady\AppData\Local\Microsoft\Windows\\UsrClass.dat
- System
- Provider
[ Name] Microsoft-Windows-User Profiles Service
[ Guid] {89B1E9F0-5AFF-44A6-9B44-0A07A7CE5845}
EventID 1542
Version 0
Level 2
Task 0
Opcode 0
Keywords 0x8000000000000000
- TimeCreated
[ SystemTime] 2015-02-23T22:25:27.680171000Z
EventRecordID 42528
Correlation
- Execution
[ ProcessID] 612
[ ThreadID] 6320
Channel Application
Computer crazydoglady
- Security
[ UserID] S-1-5-18
- EventData
Error The configuration registry database is corrupt.
These 2 errors keep repeating and they are all for UserID S-1-5-18 and like I said, they began on 2/3/15. On 2/2/15, there were lots of WindowsUpdateClient errors, so could that be part of the problem also? So, is S-1-5-18 me? If so, how can I fix this? I also appear to have in the Registry these user ids also S-1-5-19, S1-5-20, and S-1-5-21-18567169-1918087116-4124101320-1001 , but not sure which one is me as administrator, or.......???????
For the first listed error, when I go to C:\Users\thatcrazydoglady\AppData\Local\Microsoft\Windows\\UsrClass.dat , I don't find there to be a UsrClass.dat, but rather 2 empty files that are INetCache and INetCookies.
Hope this helps!
Shane:
S-1-5-18 is the Local System :wink:
http://support.microsoft.com/kb/243330
Those errors are saying that part of the registry for that user account is corrupt, but didnt you create a new user and that new user account had trouble as well?
Shane
thatcrazydoglady:
Yes, I did, but when it didn't seem to work, I removed it. I hadn't thought to check the Event Viewer at that time, so didn't know that all these errors related to this one user, S-1-5-18. And that doesn't explain why a new user still couldn't make the Store work. And why do the same errors appear whether I'm using my local account or my Microsoft account? Aren't those already 2 different user accounts? Yet the only numeric user number is the one above?
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