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desktop and taskbar at startup
pipepro:
Windows boots, the desktop icons and/or taskbar icons won't execute. The only way to make the desktop work is to control-alt-delete and then I have to click cancel twice. I have 2 programs after that where the menu shortcuts will not work. My malware bytes Premium stopped working, I contacted their support DL trial version, it will update and scan, but will not let me enter my ID key info. MB support cannot figure out the problem. I DL your All-in-one and ran it but it did not correct the problem, I am at a loss.
I do not have a Windows 7 64 bit Home Premium disc to reload OS. MSE did delete a browser hijacker program, and Malware Bytes hasn't found any thing on my machine.
Gateway NV79 series laptop.
Boggin:
Do they work in Safe Mode with Networking - if so, perform a clean boot to see if they continue to work. http://support.microsoft.com/kb/929135
Uninstall the trial version MBAM using its uninstaller https://helpdesk.malwarebytes.org/hc/en-us/articles/201861636-How-do-I-uninstall-Malwarebytes-Anti-Malware- - check if they work but install the free version instead https://www.malwarebytes.org/
You may have to rebuild the icon cache and this article will help with that http://www.sevenforums.com/tutorials/49819-icon-cache-rebuild.html
Let us know how you get on with those and also which AV program you are using if the problem continues.
pipepro:
The programs affected do not work in safe mode, I did delete my premium Malware Bytes and have installed the free version. Opening window works for update and scan, but all other menu items like settings and history do not, plus the activate window comes up but I cannot enter ID key.
Last night I chose to unhide my taskbar, this morning after windows booted I clicked on my icons in the taskbar and nothing happened, I clicked on the trial version icon of MB on my desktop and it worked. After the program rendered my screen flashed and the icons in the taskbar are working. This has happened before, but some days none of the icons work.
Really strange, one of my programs (google earth) where the menu wasn't working worked for a short time, but now the menu shortcuts are grayed out and I can't close the program. It seems the header of these programs are corrupt.
Boggin:
Using restore point to prior the problem can sometimes resolve but as you have had an infection and don't know when you picked that up, best not to use those and you should delete your restore points.
If you haven't tried that batch file to rebuild the icon cache, then this MS Fixit may resolve your problem. http://support.microsoft.com/mats/system_maintenance_for_windows
pipepro:
Thank you for your response, I tried the fix it tool and no problems were found. I also did the tweaking.com all-in-one tool and although it seems better the problem isn't resolved. Something is preventing the taskbar icons from executing at startup, and even more concerning is the menus, and not being able to render my license for malware bytes has me worried more. I ran a sfc/scannow and all files are where they are supposed to be, spent an hour online with Microsoft tech support without success.
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