Main Forum > General Computer Support

windows explorer stopped working (windows 7)

(1/2) > >>

darth2602:
hi

i have windows 7 32bits sp1 integral and since several weeks i have a windows explorer (explorer.exe) issue...
for exemple : when i open a folder full of mp3 an play it i have randomly a message "windows explorer stopped working"  and the only option is to close the window,  windows don't crash, only windows explorer and it's only when i work with th open window  ( if i open a window play a file or save a file in this window > random crash, if i open a window play a file, keep window open but change folder > no random crash)...  could you help me

what i've already done :

chkdsk c: /F/R   > ok
sfc /scannow > ok
ram test > ok
windows explorer option reset
windows explorer option change (preview panel off, no thumnails off, explorer.exe in a separate process on)
vcredist 2005, 2008,2010,2012,2013 update and fix (sp1)
complete malware analisys : avast, adwcleaner, malwarebyte, roguekiller, zhpdiag, zhpcleaner, zhpfix > clean
complete system analysis : registry mechanic / tuneup > ok
graphic pilots update : ok
DEP : optOut
installed addons : several are disabled

.NET Framework updates > not done yet

what is the most "soft" of the 33 repair options i can try to fix this issue (with Windows repair)  this is my Work PC i need it and i don't whan to reinstall windows and softwares...
this is not a severe issue, i can live with it, but it's better without it...


note : sorry for my english, i'm french ^_^



about my issue :

http://www.thewindowsclub.com/windows-explorer-crashes-freezes






regsvr32 /i shell32.dll
 

 

jraju:
hi, Please see this link and update the security update in the resolution para link. If it fixes, ok or let us try other things
https://support.microsoft.com/en-us/kb/972685

darth2602:
already done

Willy2:
- Make sure you make a Backup first with the program first.
- Skip - for the time being - #1-3, 5, 6, 11, 17 and run the program in Safe Mode with Networking.

darth2602:
tested on another pc, now cannot restore system to an old state and net framework applications not working now....

Navigation

[0] Message Index

[#] Next page