Main Forum > General Computer Support
Windows 7 updating issues
nate:
Alright,
There is an issue that I am currently having with my Toshiba laptop. I am running Windows 7 x64 bit service pack 1.
Back in November when I attempted to update iTunes to the most current version was when things started acting strangely on my computer and when I began to notice that there was an issue. I am currently a college student and have been very busy with working and attending school that I am only now finding the time necessary to sit down and really figure this problem out.
I have recently contacted Windows support and the only help they could give me after working with them for over two hours was that I could "possibly try rebooting my operating system, but it is not guaranteed to solve the issue" which would wipe my entire drive and who knows if it would even take care of the issue. I have only realized the magnitude of the issue that I am dealing with within the last month or two. What sketched me out the most was when the Windows tech assistant was remote controlling my computer and ran a scan and could not find a thing. The problem with what Windows suggested is that I prefer not to wipe my computer drive and wipe everything because I have nearly 300 gigs of music on my drive that I cannot be sure if I will be able to access again.
I had copied all of my music library onto an external WD hard drive before iTunes decided to take a hiatus on me. This sounds great and all but apparently I wrote my password down incorrectly to access my drive. (I have tried everything to get it correct.) I set my drive to automatically unlock when it connects to my Toshiba but I potentially will lose my music if I wipe my drive and this takes out my WD drivers set to remember my passwords. It would also be great to access my library on other computers. In regards to solving my WD issue, I have to restore my drive and re-copy everything back onto it but I cannot get onto iTunes to achieve this so I am currently stuck at an impasse. When I go to update Windows, this is the error that I always receive: http://i.imgur.com/sJicXcp.png
I have currently been working with someone from the BleepingComputer forum but she has never repaired windows through the method that is seeming to be required. (We have discovered that my .NET framework is somehow nonexistent.) I also must note that my OS has been pre-loaded on my computer and I DO NOT have the discs. The girl I was working with had me order recovery discs through Toshiba but then went on to say that they are not useful in what I am dealing with.
Hopefully I have explained all of this adequately. Can someone please help me?
Nate
Julian:
Hey thank you for the descriptive post. Have you tried running the windows repair all in one tool? http://www.tweaking.com/content/page/windows_repair_all_in_one.html
if not download the program and run it in safe mode with networking.
Julian:
oh and If you have any issues in step 2 pre-scan copy and paste the errors to this thread. Let me know how this goes for you :smiley:
oh and as for the .net framework which version are you trying to fix?
nate:
I am currently making progress through the windows repair tool.
I needed .NET version 3.5 (which I believe is recommended as stock) but we could not get any versions to download.
nate:
Tweaking.com - Windows Repair v3.2.1
--------------------------------------------------------------------------------
System Variables
--------------------------------------------------------------------------------
OS: Windows 7 Home Premium
OS Architecture: 64-bit
OS Version: 6.1.7601
OS Service Pack: Service Pack 1
Computer Name: NATE-PC
Windows Drive: C:\
Windows Path: C:\windows
Program Files: C:\Program Files
Program Files (x86): C:\Program Files (x86)
Current Profile: C:\Users\Nate
Current Profile SID: S-1-5-21-3570733744-542898301-3116952141-1001
Current Profile Classes: S-1-5-21-3570733744-542898301-3116952141-1001_Classes
Profiles Location: C:\Users
Profiles Location 2: C:\windows\ServiceProfiles
Local Settings AppData: C:\Users\Nate\AppData\Local
--------------------------------------------------------------------------------
System Information
--------------------------------------------------------------------------------
System Up Time: 0 Days 19:45:37
Process Count: 73
Commit Total: 2.07 GB
Commit Limit: 7.90 GB
Commit Peak: 2.74 GB
Handle Count: 20069
Kernel Total: 377.36 MB
Kernel Paged: 277.46 MB
Kernel Non Paged: 99.89 MB
System Cache: 2.07 GB
Thread Count: 797
--------------------------------------------------------------------------------
Memory Before Cleaning with CleanMem
--------------------------------------------------------------------------------
Memory Total: 3.95 GB
Memory Used: 2.00 GB(50.766%)
Memory Avail.: 1.94 GB
--------------------------------------------------------------------------------
Cleaning Memory Before Starting Repairs...
Memory After Cleaning with CleanMem
--------------------------------------------------------------------------------
Memory Total: 3.95 GB
Memory Used: 1.60 GB(40.6023%)
Memory Avail.: 2.35 GB
--------------------------------------------------------------------------------
Starting Repairs...
Started at (6/7/2015 11:20:36 AM)
Setting Any Missing 'InstallDate' From Uninstall Sections Before Running Repair...
Total Missing 'InstallDate' Fixed: 147
01 - Reset Registry Permissions 01/03
HKEY_CURRENT_USER & Sub Keys
Start (6/7/2015 11:20:38 AM)
Running Repair Under Current User Account
Done (6/7/2015 11:20:50 AM)
01 - Reset Registry Permissions 02/03
HKEY_LOCAL_MACHINE & Sub Keys
Start (6/7/2015 11:20:50 AM)
Decompressing & Updating Windows Permission File services.txt
Done, 0.25 seconds.
Running Repair Under System Account
Done (6/7/2015 11:25:17 AM)
01 - Reset Registry Permissions 03/03
HKEY_CLASSES_ROOT & Sub Keys
Start (6/7/2015 11:25:17 AM)
Running Repair Under System Account
Done (6/7/2015 11:26:30 AM)
03 - Reset Service Permissions
Start (6/7/2015 11:26:31 AM)
Running Repair Under Current User Account
Running Repair Under System Account
Done (6/7/2015 11:26:38 AM)
04 - Register System Files
Start (6/7/2015 11:26:38 AM)
Running Repair Under Current User Account
Running Repair Under System Account
Done (6/7/2015 11:28:04 AM)
05 - Repair WMI
Start (6/7/2015 11:28:04 AM)
Starting Security Center So We Can Export The Security Info.
Exporting Antivirus Info...
No Antivirus Products Reported.
Exporting AntiSpyware Info...
Windows Defender Exported.
Exporting 3rd Party Firewall Info...
No Firewall Products Reported.
Running Repair Under Current User Account
Done (6/7/2015 11:36:01 AM)
06 - Repair Windows Firewall
Start (6/7/2015 11:36:01 AM)
Running Repair Under Current User Account
Decompressing & Updating Windows Permission File services.txt
Done, 0.14 seconds.
Running Repair Under System Account
Done (6/7/2015 11:36:32 AM)
07 - Repair Internet Explorer
Start (6/7/2015 11:36:32 AM)
Running Repair Under Current User Account
Running Repair Under System Account
Done (6/7/2015 11:36:58 AM)
08 - Repair MDAC/MS Jet
Start (6/7/2015 11:36:58 AM)
Running Repair Under Current User Account
Running Repair Under System Account
Done (6/7/2015 11:37:06 AM)
09 - Repair Hosts File
Start (6/7/2015 11:37:06 AM)
Running Repair Under System Account
Done (6/7/2015 11:37:07 AM)
10 - Remove Policies Set By Infections
Start (6/7/2015 11:37:07 AM)
Running Repair Under Current User Account
Running Repair Under System Account
Done (6/7/2015 11:37:09 AM)
12 - Repair Icons
Start (6/7/2015 11:37:09 AM)
Running Repair Under Current User Account
Done (6/7/2015 11:37:10 AM)
13 - Repair Network
Start (6/7/2015 11:37:11 AM)
Running Repair Under Current User Account
Running Repair Under System Account
Done (6/7/2015 11:37:31 AM)
15 - Repair Proxy Settings
Start (6/7/2015 11:37:31 AM)
Running Repair Under Current User Account
Running Repair Under System Account
Done (6/7/2015 11:37:34 AM)
17 - Repair Windows Updates
Start (6/7/2015 11:37:34 AM)
Running Repair Under Current User Account
Decompressing & Updating Windows Permission File services.txt
Done, 0.14 seconds.
Running Repair Under System Account
Setting Windows Updates Files That Are In Use To Be Removed At Next Boot.
Done (6/7/2015 11:38:00 AM)
18 - Repair CD/DVD Missing/Not Working
Start (6/7/2015 11:38:00 AM)
iTunes not found, not applying UpperFilters iTunes Reg Key
Done (6/7/2015 11:38:00 AM)
19 - Repair Volume Shadow Copy Service
Start (6/7/2015 11:38:00 AM)
Running Repair Under Current User Account
Decompressing & Updating Windows Permission File services.txt
Done, 0.14 seconds.
Running Repair Under System Account
Done (6/7/2015 11:38:21 AM)
21 - Repair MSI (Windows Installer)
Start (6/7/2015 11:38:21 AM)
Running Repair Under Current User Account
Decompressing & Updating Windows Permission File services.txt
Done, 0.16 seconds.
Running Repair Under System Account
Done (6/7/2015 11:38:31 AM)
23.01 - Repair bat Association
Start (6/7/2015 11:38:31 AM)
Running Repair Under Current User Account
Running Repair Under System Account
Done (6/7/2015 11:38:33 AM)
23.02 - Repair cmd Association
Start (6/7/2015 11:38:33 AM)
Running Repair Under Current User Account
Running Repair Under System Account
Done (6/7/2015 11:38:36 AM)
23.03 - Repair com Association
Start (6/7/2015 11:38:36 AM)
Running Repair Under Current User Account
Running Repair Under System Account
Done (6/7/2015 11:38:38 AM)
23.04 - Repair Directory Association
Start (6/7/2015 11:38:38 AM)
Running Repair Under Current User Account
Running Repair Under System Account
Done (6/7/2015 11:38:40 AM)
23.05 - Repair Drive Association
Start (6/7/2015 11:38:40 AM)
Running Repair Under Current User Account
Running Repair Under System Account
Done (6/7/2015 11:38:42 AM)
23.06 - Repair exe Association
Start (6/7/2015 11:38:42 AM)
Running Repair Under Current User Account
Running Repair Under System Account
Done (6/7/2015 11:38:44 AM)
23.07 - Repair Folder Association
Start (6/7/2015 11:38:45 AM)
Running Repair Under Current User Account
Running Repair Under System Account
Done (6/7/2015 11:38:47 AM)
23.08 - Repair inf Association
Start (6/7/2015 11:38:47 AM)
Running Repair Under Current User Account
Running Repair Under System Account
Done (6/7/2015 11:38:49 AM)
23.09 - Repair lnk (Shortcuts) Association
Start (6/7/2015 11:38:49 AM)
Running Repair Under Current User Account
Running Repair Under System Account
Done (6/7/2015 11:38:51 AM)
23.10 - Repair msc Association
Start (6/7/2015 11:38:51 AM)
Running Repair Under Current User Account
Running Repair Under System Account
Done (6/7/2015 11:38:53 AM)
23.11 - Repair reg Association
Start (6/7/2015 11:38:53 AM)
Running Repair Under Current User Account
Running Repair Under System Account
Done (6/7/2015 11:38:56 AM)
23.12 - Repair scr Association
Start (6/7/2015 11:38:56 AM)
Running Repair Under Current User Account
Running Repair Under System Account
Done (6/7/2015 11:38:58 AM)
24 - Repair Windows Safe Mode
Start (6/7/2015 11:38:58 AM)
Running Repair Under Current User Account
Running Repair Under System Account
Done (6/7/2015 11:39:00 AM)
25 - Repair Print Spooler
Start (6/7/2015 11:39:00 AM)
Running Repair Under Current User Account
Decompressing & Updating Windows Permission File services.txt
Done, 0.15 seconds.
Running Repair Under System Account
Done (6/7/2015 11:39:13 AM)
26 - Restore Important Windows Services
Start (6/7/2015 11:39:13 AM)
Running Repair Under Current User Account
Decompressing & Updating Windows Permission File services.txt
Done, 0.15 seconds.
Running Repair Under System Account
Done (6/7/2015 11:39:21 AM)
27 - Set Windows Services To Default Startup
Start (6/7/2015 11:39:21 AM)
Running Repair Under Current User Account
Running Repair Under System Account
Done (6/7/2015 11:39:27 AM)
Skipping Repair.
Repair is for Windows v6.2 (Windows 8 & Newer) or higher.
Current version: 6.1
Skipping Repair.
Repair is for Windows v6.2 (Windows 8 & Newer) or higher.
Current version: 6.1
Skipping Repair.
Repair is for Windows v6.2 (Windows 8 & Newer) or higher.
Current version: 6.1
31 - Repair Windows 'New' Submenu
Start (6/7/2015 11:39:27 AM)
Running Repair Under Current User Account
Running Repair Under System Account
Done (6/7/2015 11:39:30 AM)
33 - Repair Performance Counters
Start (6/7/2015 11:39:30 AM)
Running Repair Under Current User Account
Done (6/7/2015 11:39:35 AM)
Cleaning up empty logs...
All Selected Repairs Done.
Done at (6/7/2015 11:39:36 AM)
Total Repair Time: 00:19:01
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