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Rescan needed every restart - Office & Start Icons
turner.jessie97:
Hi all,
I came accross Tweaking.com's "Windows Repair" because I was having problems installing Office 365. At one point, I tried opening some of the setup files manually, and I was told I did not have permission to open that file. Also, I had noticed some of my Start icons went missing and were not updated with more current uses. However, I did manage to install Office 365 and run it perfectly after the third time I used Windows Repair. For the other two attempts, I used it, restarted, then installed Office. It was all good until the next restart. Now I used Windows Repair, and installed without restarting. It was good for about 3 or 4 reboots. Again, the icons are gone in my Start Menu, and Office will say "Something went wrong. We couldn't start your program. Please try again later." Also, after using WR, a CMD box will sometimes flash on the screen. I don't understand why. Is it some sort of virus activity?
Any tips?
I followed all the instructions, did all the optional steps, both in Safe Mode with Networking, and normal mode. The problem persists.
By the way, I am running a 64-bit version of Windows 7 Ultimate, and my Office 365 is also the x64 version, as I could not install the 32-bit version for whatever reason.
Thank you!
Shane:
Have you done a chkdsk on the drive for bad sectors yet?
If not please do and post the log for me. Open a cmd.exe as administrator and put in
chkdsk c: /r
Hit enter, it will say it cant while the drive is in use and would you like to do it at next boot, hit Y and then enter. Now reboot and chkdsk should start before windows loads. This scan will take a while. Once it is done windows will reboot and the results will be in the event viewer, post those results for me :wink:
Shane
turner.jessie97:
I had done it before, and I believe that 94 reparse was there before too.
Checking file system on C:
The type of the file system is NTFS.
A disk check has been scheduled.
Windows will now check the disk.
CHKDSK is verifying files (stage 1 of 5)...
350720 file records processed.
File verification completed.
2042 large file records processed.
0 bad file records processed.
2 EA records processed.
94 reparse records processed.
CHKDSK is verifying indexes (stage 2 of 5)...
427106 index entries processed.
Index verification completed.
0 unindexed files scanned.
0 unindexed files recovered.
CHKDSK is verifying security descriptors (stage 3 of 5)...
350720 file SDs/SIDs processed.
Cleaning up 7426 unused index entries from index $SII of file 0x9.
Cleaning up 7426 unused index entries from index $SDH of file 0x9.
Cleaning up 7426 unused security descriptors.
CHKDSK is compacting the security descriptor stream
38194 data files processed.
CHKDSK is verifying Usn Journal...
34085544 USN bytes processed.
Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
350704 files processed.
File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
41861360 free clusters processed.
Free space verification is complete.
Correcting errors in the master file table's (MFT) BITMAP attribute.
Correcting errors in the Volume Bitmap.
Windows has made corrections to the file system.
488282111 KB total disk space.
320217276 KB in 235021 files.
153540 KB in 38197 indexes.
0 KB in bad sectors.
465855 KB in use by the system.
65536 KB occupied by the log file.
167445440 KB available on disk.
4096 bytes in each allocation unit.
122070527 total allocation units on disk.
41861360 allocation units available on disk.
Internal Info:
00 5a 05 00 49 2b 04 00 3d 95 07 00 00 00 00 00 .Z..I+..=.......
b0 29 00 00 5e 00 00 00 00 00 00 00 00 00 00 00 .)..^...........
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
Windows has finished checking your disk.
Please wait while your computer restarts.
Shane:
Ok good, I wanted to make sure there was no bad sectors
--- Quote ---0 KB in bad sectors.
--- End quote ---
Looks like it also fixed a few problems with the file system. Now that those are fixed how are things now?
Shane
turner.jessie97:
They remain the same. The Start icons are not there, and Office will crash upon opening. "Something went wrong. We couldn't start your program. Please try starting it again." - These were fixed by WR before, but they came back after a few reboots.
And the CMD keeps flashing too. Avast says it is C:\Windows\SysWow64\cmd.exe, but it doesn't accuse it of being malicious.
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