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Computer won't shut down

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BerryRed:
Hi all, I was having a problem with my firewall earlier and I got online support involved. The guy told me to download the Windows repair thing, skip ahead to step 5 and then do a registry backup and create a system restore point, or something along those lines, and then go to repairs. So I did the Registry Backup thing, got confused and clicked restore registry, did all that good stuff, said restart computer and realized I the guy never said anything about that. So now my computer has been attempting to shut down for over an hour. I don't know if that's normal, in the first place, but assuming it is, did I just do something really dumb and probably somehow mess up my computer? And aside from that, is it a bad idea to pull the plug during the shutdown process now?

Boggin:
No, it's okay to do a power shutdown when a computer gets into a loop and when you switch back on, you'll be prompted to start Windows normally.

You should have a restore point prior to the online help or if you created that other restore was before you made any changes to the registry.

If the computer goes into the shutdown loop again, then it will be because Windows is trying to protect itself.

If this is the case then power shutdown again (but try not to do this too many times) and then boot up into Safe Mode and try your restore points to before your session with the online support.

If that gives you your firewall problem again, then post details of that problem we'll see what we can do with that.

Shane:
When you say the system is trying to shutdown, what is showing on the screen? Does it say windows is shutting down? And do you see the hard drive light on the system blinking at all or on at all? It is possible the system is frozen and you will have to hard reboot it.

Shane

BerryRed:
Late update, I fixed the firewall problem (thanks to you guys telling me it's ok to unplug! Would've probably stayed up all night and had a staring competition with the screen had I not done that). Though my computer does still seem to get stuck on that shutdown screen every so often. Most of the time it's the screen with the circle saying ''Shutting down...'' , though sometimes it freezes up before it even gets there.

Boggin:
While you haven't said which version of Windows you are using, this article has tips for both Win 7 and 8 http://www.makeuseof.com/tag/windows-taking-forever-shut-try/

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