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Computer won't shut down

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Shane:
Have you tried updating all the drivers you can from dell?
http://www.dell.com/support/home/us/en/04/product-support/product/inspiron-660/drivers

When you listed the sound devices in device manager I didnt see you mention "Conexant High-Definition Audio Driver" so grab that driver from dell and install it as well as any and all others that you can :-)

Shane

Rick:
Shane; has he tried to run the basic system functions first?

a SFC/CHK? errors reports?

also; please note as of late. RUN a recent combofix to fix most errors related to malicious background programs running that we have no idea unless we onsite:)

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