Main Forum > General Computer Support
Windows update KB2976978 will not install
Julian:
--- Quote from: feh50 on September 09, 2015, 12:06:56 pm ---Windows repair won't run either --- tried many times
--- End quote ---
Shane wanted to know about this question I believe .
Shane:
Well crap, I cant find those files because it was a bad update that MS pulled and updated.
So the files are v6.3.5.3 of that update, when I went and grabbed the update from MS they have updated it to 6.3.11.3
Shane
Boggin:
I don't suppose your restore points would go back to before you first tried this update, but can you check.
Reliability history could have recorded its failure to give you a date of its first fail.
As this update has been updated, then reverting the original errors and then retrying could help.
Shane:
Since those files are outdated they need to be removed. Under this registry key
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages
Is the list of the files in the packages folder. Find those files in there and delete them. You will have to right click on the key and go to permissions and take owner ship to do it. I should really write a tool to do this to make it easier.
Then once they are out of that registry location the updates will stop looking at them.
Shane
feh50:
I have tried to take control via the permission but i keep getting unable to save permission changes access denied on the entries that end with 6.3.11.2 or 6.3.11.3 but was able to delete the remaining ones
Navigation
[0] Message Index
[#] Next page
[*] Previous page
Go to full version