Main Forum > General Computer Support
Troubleshooting my CDDVD
Julian:
hmmm sounds driver related can you open device manager go to you cd drive rightclick hit properties and under the general tab you should see device status can you tell me what it say's under that? here is a snapshot of what it looks like
MikeyEnergy:
Thanks everyone for your suggestions I have tried them but nothing worked so I managed to take snap shot of my registry in atapi for the cddvd rom... Thanks to windows help on their website I managed to screw things up just a tad bit more ... lets see if this works you might get a nude image of my girl friend lol kidding
Amadeus:
Interesting issue - my Dell XPS M1330 has had an issue with the CD/DVD player for about a year. I've been on many different forums to see if there is a fix. The odd thing is it will play DVD's both ones I've recorded and ones commercially recorded. But, it will not play CD's. I did try the FixIt jraju posted, which was tried earlier this year with no luck. Same result today.
The interesting part of this is when a DVD is inserted the drive will show up in the directory and the DVD plays just fine. When I insert a CD, the drive disappears. The CD will try to start up usually about three times. It tries to spin up but only gets partway there before giving up.
Running Windows 7 Ultimate 64
Haven't worked on this issue for many months. Will take it up again and post any results.
-Another thought -
Your CD/DVD device may not be recognized when plugged into your computer. This problem may occur if upper and lower filters are being used in the registry. Removing upper and lower filters in the registry will fix this problem. Suggest before digging into the registry make a backup, just in case.
Go to this key - HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318} - to see if those filters are there. If so, delete them. Do not delete UpperFilters.bak if it exists.
Boggin:
--- Quote from: Amadeus on October 21, 2015, 09:27:58 pm ---Interesting issue - my Dell XPS M1330 has had an issue with the CD/DVD player for about a year. I've been on many different forums to see if there is a fix. The odd thing is it will play DVD's both ones I've recorded and ones commercially recorded. But, it will not play CD's. I did try the FixIt jraju posted, which was tried earlier this year with no luck. Same result today.
The interesting part of this is when a DVD is inserted the drive will show up in the directory and the DVD plays just fine. When I insert a CD, the drive disappears. The CD will try to start up usually about three times. It tries to spin up but only gets partway there before giving up.
Running Windows 7 Ultimate 64
Haven't worked on this issue for many months. Will take it up again and post any results.
--- End quote ---
I can't see this being a software problem but you could install the K-Lite Pack and perhaps work your way through these WMP trouble shooting steps.
http://www.codecguide.com/download_kl.htm
http://www.free-codecs.com/microsoft_fix_it_download.htm
jraju:
Hi, amedus,
That is the fix that fixed my problem. If the cd is not shown, if it is inserted, try this. Go to Folder OPtions. See if in the general tab, in the folders , both items are checked and see.
Naturally if cd dvd are not working, it is either the third party program disabled it or there is some corruption in the registry.
Please check whether the Hardware detection services in the services are enabled. If this is not, then hardware would not be deducted by the computer. If it is disabled, make it enabled and auto detect. These services are disabled by third party program, particularly dvd programs sometimes. Upper and lower filters might do the trick, if you correctly do. There are many more keys associated with cd rom.
If you meddle with these keys , then it may further corrupt. I think, that registry correction program by Shane would do good to correct , corrupt entries .
Navigation
[0] Message Index
[#] Next page
[*] Previous page
Go to full version