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PC won't shutdown

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suzy:
My PC won't shutdown when I click on power > then shut down (freezes). I have to kill the power with the button. The new win 10 update gets to 71% and when it wants to restart it freezes. I ran tweaking.com repair but it didn't help.

Shane:
Have you ran a check on the hard drive yet?

The system locking up during shutdown or even during an install of an OS normally means bad hardware, either bad memory or bad sectors on the hard drive.

If you are able, open a cmd.exe window as administrator and put in

chkdsk c: /r

when you run it it will say the drive is in use, hit Y to have it run at next boot, then have it do it and let me know the results :wink:

Shane

suzy:
Won't get past 11% on check disk at start up, will try again tonight.

Boggin:
Use the green download button to download the 30 day free trial of HDSentinel which will give a written report on the status of your HDD.

http://www.hdsentinel.com/

Uninstalling it when done will stop the clock should you need to use it again.

suzy:
ran HD sentinel and HD is fine. Check Disk will not get past 11% after 1 hour and a half. redownloaded repair tool last night and ran (in safe mode) still will not shutdown clicking on power > shutdown. New build of windows 10 gets to 71% of installation completion and freezes (had similar problem with installation of win 10 from win 7). Runs fine after startup.
Gateway ZX 6971
Intel G630
4 GB memory
64 bit OS

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