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Windows 10 upgrade, 10 tries, 10 fails
GussNemo:
Hi Boggin,
Yes, I read about using the COA to activate Windows 10. Again, unless that's changed, people have been running into problems going this route; according to what I've read. It's supposed to work that way, but many have found their COA isn't recognized when imputed.
Upgrade through updater and supposedly everything will work fine. Use the other ways provided by MS and it doesn't. If they're offering upgrades for free, and several ways to upgrade, why in the world is only one way problem free--supposedly? Something tells me the upper tier of managers didn't think this whole upgrade thing through to it's logical conclusion.
But leave it to users to figure out how to get thing to work as they should. It is, after all, how the whole computer era started.
Boggin:
I assume that you do have sufficient free space on the HDD - it's reckoned you need at least 20GB free.
GussNemo:
Hi Boggin,
Ummm, yeah, I think 377 GB is room enough to install Windows 10.
Today I tried again, the 17th, 18th, 19th, and 20th attempts. And each one failed. And, the AV was uninstalled each time. On the 20th attempt I set the upgrade scheduler to 5 PM and let it run, still failed.
I've eliminated all peripherals; eliminated the AV; chkdsk and sfc /scan now found nothing; drivers are up to date; BIOS is up to date; last run of WR found no environmental, just documents links; MiniToolKit fixed Backup and Restore problem; Silverlight was uninstalled and reinstalled--per a post I read; several MS Fixits were run; several MS Troubleshooters were run; I've run Windows Memory Diagnostic Tool which found nothing wrong--though I've read it isn't the best for testing RAM; and after each failed attempt both the error message on the blue screen and on the update window are the same: System Thread Exception Not Handled; Windows update encountered an unknown error: c1900101-30018.
I've not tried using the Media Creation Tool because I haven't researched how to use it and get back to my current version of windows should this also fail. I've not done a clean install of Windows 7 Ultimate 32 bit, something that will have to be the very last resort. I've not tested the RAM modules using memsysx86--I think it's called. But I'd think if one of the RAM modules were having trouble I'd have more system or application problems. And I'm not.
When the upgrade fails, and the blue screen appears, a message says information is being gathered. What information would that be and is it being sent to MS or stored on my system in a Windows log? There is a Windows.log in the SoftwareDistribution folder but it's Greek to me.
I think I'll go to MS forum and leave a message about the problems I'm having, just to see what responses I get. I'm guessing the responses will be nothing more that what I've already seen for others.
I can also try and find a business nearby who can test my system to see if there are hardware problems not being picked up by the software I've already run. If I can't find a business, or get a reasonable answer as to why the upgrade is failing, I'll just have to stick with Windows 7 Ultimate.
Boggin:
You mention that you get the error message on a blue screen - is this a Windows screen or a BSOD ?
If it's a BSOD and created a memory dump file, then BlueScreenView will be able to analyse that for you.
http://www.nirsoft.net/utils/blue_screen_view.html
I don't know if you've come across this article in your previous searches, but it has a link for a MS Hotfix that would be emailed to you, although the error code differs but like the -30018 error code, System Thread Exception can have a number of causes - which is the problem with MS - they have that many errors that they seem to have bundled sections with the same error message.
http://www.deskdecode.com/how-to-fix-system-thread-exception-not-handled-0x0000007e/
GussNemo:
Hi Boggin,
When Windows 10 upgrade gets to 32% total installation and 6% of installing features and drivers, it stops and a blue screen appears saying my PC has encountered an error and information is being collected. The error message "System Thread Exception Not Handled" appears right below the above message and then the computer reboots. The upgrade then tries to recover the installation process and when it can't, a message appears saying "restoring your version of Windows." From what I've read, this isn't the real BSOD which totally locks up a system. This blue screen seems to be part of the error handling process of the upgrade.
Throwing out error messages without detailed information is really stupid, IMHO. It leads to what I'm doing right now, hunting and pecking to try and find out why the Windows 10 upgrade always fails at the same place. Had I years of experience, and tons of diagnostic programs to fall back on, maybe these generic error message not be so confusing. As I've said before, I've nothing to lose in trying another diagnostic program. Who knows, maybe it will be the one which unlocks the problem.
Hotfix is one of those MS programs I have already installed. I can't remember exactly how I found it but it's installed. And, as with everything else I tried, it did nothing to fix whatever problem stops Windows 10 from installing.
I looked at the Deskdecode site, and many of the things there I've done or I'm not seeing the errors codes it mentions. As with one post suggesting to reinstall Windows 7, using the Windows 7 installation is another one of those last resort things to try. I'll do more research on how to use the installation disk to repair the system before I give it a go.
As I said in a previous post, I've eliminated so many things that it's becoming harder to know what to eliminate next; short of just starting over and reloading everything from a backup file. For now, I'll go ahead and run the blue screen view and see if it can find the information that's collected before the system reboots and restores my version of windows.
Of course, a baseball bat sitting by the computer might make the Windows 10 upgrade change its mind about stopping. :thinking:
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