Main Forum > General Computer Support

Samsung Laptop won't boot

(1/4) > >>

Ballinlea:
Hi all
Last night I was working with Adobe Lightroom and was opening Photoshop Elements through Lightroom. As Photoshop was opening the screen went a strange colour (sort of Orange/Yellow) with possibly lines across. It was only there for a couple of seconds and then the screen went blank, no picture. I restarted the Laptop, running Windows 10, Windows started to boot with the circle of dots but then went blank. I then booted into Safe Mode and the Laptop booted as it should. I then Opened Lightroom and Photoshop successfully but could only go so far as I was in safe mode.
I have tried the Laptop again this morning but it still won't load.
Is it likely that I have overloaded my graphics and 'fried' something?
My Laptop is a
Samsung NP700G7A and is about 4 years old.
Any help would be greatly appreciated.
Thanks.

Boggin:
As you get the same in Safe Mode then that would eliminate the GPU as the problem as in Safe Mode that is isolated and you are then using the on board VGA.

I would suspect the LCD Inverter or its cable if the fan is still working.

Other than graphics, screen problems can either be the Backlight or the Inverter/cable and sometimes the screen itself.

To eliminate the backlight, after you have booted up, shine a strong light on the screen to see if you can see an image.

If you can then it's the backlight.

Some laptops are prone to the Inverter cable connection becoming loose or the cable broken with the continued use of opening and closing the lid.

With the laptop switched on, move the lid backwards and forwards to see if the screen changes.

You can buy Inverters and usually find strip down tutorials for most laptops via Google to effect the repairs yourself, but if you aren't confident then it would be best to take it in for repair.

If the fans is running then it isn't likely to be the RAM but if you have more than one RAM module installed, then try the boot with just one stick plugged in at a time and in different slots.

Ballinlea:
I am able to boot properly into Safe Mode and see what is on the screen.
The fan is running.
I have tried the bright light thing on the screen and I do not see an image when I do that.
I will have to strip the Laptop down to get at the Ram of which there are two sticks.

Boggin:
If the machine works fine in Safe Mode then it's your graphics chip.

Go into Device Manager and expand Display adapters - right click on it and select Properties and under the General tab will give its status.

There'll be no need to check out the RAM modules.

Ballinlea:
Attached pic of Display Adapter Status

Navigation

[0] Message Index

[#] Next page