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SOLVED - Can't connect phone to laptop for file transfer

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jpm:
I know this will sound weird, but I would wager it is a cable problem.

I have seen this a number of times with different phones - even my old s3. If you are using the cable that came with the phone - swap it and see if it works. OR, find the cable that came with the phone and see if it works.

Tone111:
Thanks for the suggestion jpm - not that weird really as I have had cabling issues in the past, but not this time - both cables are connecting both phones (they're interchangeable) to my W7 desktop so that rules them out as the cause here. Also the yellow warning triangles are showing in devman for both devices, and both are telling me to Troubleshoot in Devices & Printers, so it's clearly a software/driver issue which seems remarkably stubborn right now.. :sad:

Ok Boggin - not sure if the phones were in or not when I checked msinfo, so I reattached and rechecked, also plugged my mouse into the dead port at the same time, closed and reopened msinfo32, and at no point did anything appear in Problem Devices - curious...

Anyway, so onto Event Viewer - checking on the Overview & Summary (Local) page - the only 2 Error events in the 'last hour' are a 1000 Application Error (Application) and a 7011 Service Control Manager (System). There's also 1 Warning in the last hour for a 1014 DNS Client Events (System) which I guess is when I opened the laptop or reconnected to the Wifi but it seems unrelated.. There's also 58 Information events in there as well, but nothing that looks obvious, and I gather we're looking for errors here, not just info?

Clicked on All Instances of the 1000 and it's an explorer.exe errror, with older ones being SDUpdate.exe, OneDriveStandaloneUpdater.exe, GWIdlMon.exe - all program related by the look of it. The 7011 error says 'A timeout (30000 milliseconds) was reached while waiting for a transaction response from the BFE service.', with others also being timeout errors relating to FDResPub service, Dnscache service, NlaSvc service, and so on (mostly DNS) - are any of these linked to my problem? Nothing obvious is standing out to me right now  :blank:

Boggin:
Not sure if the FDResPub service error is relevant as it's more to do with printers etc. - http://maximumpcguides.com/windows-7/what-is-the-function-discovery-resource-publication-fdrespub-service/

Win 10 from what I've seen tends to set the network connection as Public - what is your desktop set as - open Network and Sharing Center to check.

Can you check to see if the phones can connect in Safe Mode.

EDIT - Been looking into the Public and Private settings and it's possible that could be the cause if your Win 10 laptop is set to Public.

https://www.photosync-app.com/photosync/en/help/connectivity/answers/how-to-change-the-windows-10-network-type-from-public-to-private.html

Tone111:
Did you mean desktop or laptop??  :undecided: my laptop is set as Private Network (Home) as it's the home Wifi; my desktop is currently not connected to anything as it doesn't have Wifi and the only way I can connect it, when needed, is to either plug an ethernet cable in or more often tether it to my phone and use the data from that. Does the type of network connection affect the USBs and phones connecting??

Anyway I'll boot my laptop into safe mode with networking and see what happens there and let you know....  :wink:

Boggin:
Have a look at my Edit in my last post, but as yours is already set to Private - that's another possible solution down the pan :(

Trying it in Safe Mode - I had antivirus programs or other 3rd party programs or non-MS services in mind which will be isolated in that mode.

EDIT - Also forgot the laptop is using Win 8.1.

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