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SOLVED - Can't connect phone to laptop for file transfer

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Tone111:
Yeah it's 8.1  :cheesy:

Well I'm now in safe mode with networking, connected both phones and no change! Looks the same in devman with the triangles (and also a triangle in Monitors now on Generic PnP Monitor which wasn't there in Normal Mode)

I did try Troubleshooting them again from Devices & Printers and the message was different - both said driver error rather than data is invalid and then tried to reinstall the driver for the phone but both had the same end result - failed or Not fixed!  :angry:

Anything else we can try....?  :thinking:

Boggin:
That Generic PnP Monitor error is normal in Safe Mode.

The only thing I've found so far is to check if the services mentioned in this article are enabled, but I have a couple of more links to check out.

https://answers.microsoft.com/en-us/windows/forum/windows8_1-hardware/windows-81-fails-to-install-device-drivers-data-is/81322c85-c552-4224-b737-d23d54f5bd1f

Tone111:
Well that link does sound very similar to my issue.

I've tried starting those services mentioned but in safe mode the only one I can start is the Device Install Service - the other 2 give me a red cross saying they can't be started, which I'm guessing is a safe mode issue. They're all set to Manual by the way.

I'll go back into Normal mode and try those again... :artist:

Tone111:
Bingo Boggin!!!  :smiley: :artist:

Started those 3 services back in normal mode and when one of them went on both phones connected! Excellent, cheers mate, not sure which one it was but both are now showing in file explorer and in devman they're now in Portable devices with the proper icons and No triangles - brilliant!

Not sure why the necessary services don't start when the phones are connected, and don't know if I need them running all the time (they're on Manual not Auto), but I now know how to get them connected properly and where to look if I ever have this issue again.

Thanks again mate, you're a star!  :artist:

Boggin:
That's great news - another one for Google :)

To see if they now start when they should, I'd unplug the phones - shutdown - wait about 20 secs - reboot and try the phones in again.

I've just checked the status of those services on my Win 10 and they are -

Device Install - Manual

Device Setup Manager - Manual

Device Association - Running - Auto (Triggered)

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