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Can't get updates tried all I know...Help!

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OhLiz:
Still_Game, Thank you so much for the advice and links, I like the Casper 10 and the price. God bless you!  ♥


Boggin, I did notice that in the bad sectors, and it failed the Smart short self test, and now the targeted read test in diagnostics too. In Task Manager the disk is at 100% most of the time, mostly Windows problem reporting, Windows Modules Installer Worker, and antimalware. I've been having One Drive running saving everything and it's taking a long time. Dell also saved everything for me on my external hard drive, they're waiting for me to decide when to send the box to send the laptop to them, which I am very reluctant to do. I have a credit account with Dell so it's easier to have them fix it. I've installed a hard drive myself before on another laptop, I just need to be helped getting the operating system back etc. I have an Operating System disc of Windows 8, Windows 8 recovery media, but I don't remember the correct steps in using it.  I need to find all my keys and write them down too. But I just wanted to try to get this working better if I can.
Thank you for the information  :smiley:
Liz

Boggin:
I've recently replaced a HDD on one of my Win 10 laptops because I was getting confusing results from a number of disk analysis programs but I'd created a full system image using Windows own create a system image and booted up with a Win 10 install disk to navigate to the advanced boot options to select restore with an image.

These are the steps for Win 8, but surely you will be using Win 8.1 now ?

https://www.cnet.com/uk/how-to/how-to-create-a-system-image-in-windows-8/

This one for Win 8.1 - http://www.itprotoday.com/windows-server/windows-81-tip-use-system-image-backup

If you are using Win 8.1 then it would be best to create Win 8.1 install media which can do from here -

https://www.microsoft.com/en-gb/software-download/windows8

To boot up with an USB then you will need to go into what is probably an UEFI BIOS and disable Secure Boot as well as changing the boot order.

When booting up with an install disk or USB to navigate to the advanced boot options, when you get to the Install screen, click on Repair your computer bottom left.

OhLiz:
Hi Boggin,
I'm downloading the Win 8.1 now from the link you gave me, I also found a Windows 8.1 disk image I made in 2014, would that be of any use now? I also have file history on another external hard drive it was updated maybe earlier this year. And one drive is 57% done....ugh
Thank you again and again :)
Liz

Boggin:
Yes, that previous install disk should be okay but a newer won't harm.

A newer system image would be preferable if you have added anything since then but you can always back up any personal stuff separate.

The older image may be better though as that could precede the bad sectors and probably better to restore with when you get the new HDD.

OhLiz:
Hi Boggins,
Well I'm on my old Windows 7 laptop. I had the other on for days and nights trying to get the one drive finished. The creation media downloaded and I thought it was finished when it started to check files so I left it on last night again, this morning it was stuck at 18% and hasn't changed but one drive is at 67%. So I gave it a rest for now and I'll start over with the creation media on this PC. I don't have any blank dvd's on hand do you think it can overwrite one I don't need? I have old office 2010 saved on it,  its on a DVD+R . I was hoping I didn't have to go out.
Thank you!
Liz

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