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Windows repair error (trying to use standalone)
sueandco:
Hi
second command did it.
here is system info file
Thanks
Sue
satrow:
Okay, it looks like the Zemana zamguard32.sys driver was involved with or caused this BSOD, though I don't see a Zemana entry in the Programs list; did you use/uninstall this software previously? Can you see it in Add/Remove Programs to uninstall it?
sueandco:
Hi Satrow
I did uninstall zemana, it is not listed in any programs I did a search and it is listed in a regrunlog.
here is a copy.
I get no errors on restart.
Thanks
Sue
satrow:
It looks like your (Trial?) version of Zemana AM required the user to disable the auto-running sections before uninstalling, though that was probably not made clear.
We'll need to prevent the following from auto-starting:
zam32.sys
zamguard32.sys
I'm sure someone would be able to write a script to disable these but I do it manually - CAUTION: mistakes made using this method could make your PC unbootable. You need to have a recent computer image and the tested means to boot and replace the broken image; I don't know whether a Windows System Restore would work.
Right-click My Computer > Manage > Device Manager. View > Show hidden devices > Non-Plug and Play drivers -> find the entry that refers to the zamguard32.sys and double-click it, switch to the Drivers tab - check the details are correct - click Stop if it's Started and then change the Startup type to Disabled.
With the Guard driver hopefully now stopped, you should now be able to use the same routine for zam32.sys.
Check after a reboot to see whether both settings have stuck.
(I've PMed @Boggin to ask whether he can find/create a script for this).
If all goes well, we'll move on to try to discover what (if anything) was causing ZAM to try to take action and trigger the BSOD, and try to clean up/update some very old drivers (2004 - 2007, was this an upgrade from XP?) that might also trigger BSODs.
sueandco:
Hi Satrow
I have found 2 Zam entries
"ZAM Guard Driver" and "ZAM Helper Driver"
Both are started shall I stop and then disable Them
Thanks
Sue
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