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Tweaking.com scan totally messed up my laptoop

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Boggin:
As it's brand new then it will still be under warranty and shouldn't be doing that.

The next time the sound goes down, right click on the Windows button and select Device Manager then click on View/Show hidden devices and look for any yellow alerts.

If no alerts, run the sound troubleshooter to see what it reports but I'd be of a mind to take it back under warranty, but back up any personal stuff first as they tend to factory reset machines rather than digging down to see what the problem is.

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