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Tweaking.com scan totally messed up my laptoop

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bob_d:
I did a reset with saving the data files and it brought me back to 1809.  I expected to have to do all the updates but it didn't.  This is the first time I haven't done a nuclear reset and as I install my apps they pick up right where I left off so there must be some registry info and appdata preserved.  If Tweaking works for 1803 then it should be safe for me to use it on my wife's new HP which keeps losing its sound??

My activation was restored with the reset. 

Boggin:
Win 10 has its own troubleshooter you should try first via the Settings cog/Update & Security/Troubleshoot but reinstalling the audio drivers wouldn't hurt.

bob_d:
I've uninstalled the audio drivers multiple times.  The sound works for a couple of hours and disappears.  I ran the HP Support Assistant this morning - same deal.  This PC has an Nvidia graphics card with its own sound drivers but since I'm not using the HDMI output I am using the stock HP Conexant sound drivers.  I'm wondering if there's a conflict between the two.  I have the audio going through a switch box so she can switch between a Bluetooth headset and the monitor speakers so I just used the DP port for video.

Boggin:
How old is the machine and has it always done this ?

bob_d:
It's brand new - HP Pavilion 790
Intel i7 CPU
16G RAM
256G SSD + 3TB HDD
Nvidia GTX 1060 3G
It's a nice PC except for the sound issue

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