Main Forum > General Computer Support
BSOD and maintenance of external HDs
Lady:
Thank you, satrow, for your suggestion. I now agree with Boggin that it's not the HD itself.
This is what I'm going to do: when I have some time I'll remove the hub and plug in one of the devices attached to it and check its WPD driver and if it's signalled in Device Manager I'll perform solution 3. How about that, Boggin?
Boggin:
Yes, you will need to uninstall those 4 with the yellow alert, but you could uninstall those 4 and reboot, then plugging directly in an ext. HDD would reinstate the WPD driver for each ext. HDD.
I forgot to add earlier that yes, you can uninstall HDSentinel to preserve the clock on it.
satrow:
Contact me when you upload the data collected by the Sysnative app., I'd like to take a look at it.
Lady:
@satrow I keep getting this error message from Sysnative. See screenshot. It says that the file version is not compatible with my Windows version, 32 or 64 bits. It's really strange, I never had any problem getting the Sysnative report. Just download it, execute it and fine. So I don't know what that is about.
@boggin Tom, how do I know which devices are meant with these 4 drivers?
satrow:
I'll see what I can find out about that error message.
Use Explorer with files and folders unhidden and navigate to C:\Windows\Minidump, copy the files to your Desktop then zip (right-click > Send to > Compressed folder) and upload the resulting zip file.
For a recent snapshot of your PC for further details and comparison of any driver changes, etc, Run MSInfo32, when it opens, click down through each section to ensure all details have loaded (a small number won't load anything), Save that to your Desktop as msinfo.nfo, then zip (as above) and attach it here.
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