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BSOD and maintenance of external HDs

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Boggin:
Anything would probably be under Errors in Event Viewer.

Whenever I plug in the ext. HDD I use for system images on my Win 7 machine, I get about 5 Disk Event ID 11 errors which appear to have no effect on the system image being created as I've recovered with them as a test.

If drivers aren't loading then it would be under Errors I would expect to see something.

I would just check things with the suspect HDD.

Why drivers should load for one and not the other, I don't understand, but if this is specific to this drive then I would expect something to have been recorded in Event Viewer.

Reliability history may also have something.

EDIT - I forgot to add that plugging the same HDD into a Win 10 machine produces no such errors.

satrow:
Test them individually between reboots and plugged directly into the rear ports. From Device Manager's Properties sheet for the drives, report back on which drivers they're using.

The 'difficult' drive looks like it's being read incorrectly by the troubleshooter and Device Manager, rare but it can happen after corruption - likely the drive's firmware. Logging's likely to give spurious data/results because of that.

Boggin:
You could try running WD's Data Diagnostics for Windows on the HDD but also with the HDD plugged in, in Device Manager right click on it and select Uninstall.

Click on Action/Scan for hardware changes where it should reinstall its drivers.

You can either do that in Disk Drives or in the USB section where you will need to find which one it is using.

Have you also tried using a different cable ?

WD Diagnostics - https://support.wdc.com/downloads.aspx?p=3

Lady:
I clicked Uninstall in Device Manager and did Action/Scan for hardware changes (on the WD HD).

I downloaded the WD SES Driver.

I downloaded the WD Diagnostics. That looks a LOT better than the WD Drive Utilities that came with the HD. It's now running an extended test. See screenshot. Will report. The SMART status already says Pass, that's a good sign, isn't it?

And a screenshot of the Device Manager's Properties sheet for the WD HD.

A basic question: why can't I remove all firmware from the HD and re-install it? Just like formatting to replace corrupt data.

satrow:
Certainly looks better, are the new SES drivers installed?

It might be possible to clear the drive so that it bypasses the WD drivers/SES/Encryption, so it behaves like a standard ext. drive, I'll look into that later, unless Tom finds the time before I get back.

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