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Canon TS5000 series printer installed but not installed-Please help!

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Boggin:
In Event Viewer you would click on Event Viewer (Local) in the left pane and when it has read the data, click on Error and then on View All Instances of this Event in the lower right pane then look for any date and time stamped errors that occurred when you have tried to print.

As the computer is reporting the printer working properly in Device Manager but also that the printer isn't installed, I'm not sure if anything will have been recorded, but worth a look.

I'm not sure if the Troubleshooter for Printer would find anything but go Start - Control Panel/All Control Panel Items and double click on Troubleshooting.

Click on View All and then on Printer with the printer switched and an attempt at printing.

ha33y:
Thanks Tom,
errors were found apparently something to do with error loading plugin, this has never come up when installing except to say that 'printer installed'.... check out the pics and see if you can help me get around this please.

Boggin:
I assume you are using a wireless connection between the laptop and printer but have to use USB for your desktop pc because it doesn't have wireless capability ?

If that is the case, you can share the wireless from your laptop to the desktop pc by on the laptop, go Start - type ncpa.cpl and press enter when it comes up.

Right click the wireless one and select Properties then under Sharing check the box to allow other network users... - OK then Ethernet connect the laptop to the pc and see if the printer works then.

I haven't been able to find any info on that CNMUIDF.DLL plug-in - perhaps Canon may be able to help now that you have ID'd the problem.

ha33y:
No I don't use my Laptop, it's only for travelling or as a backup.
I just tried it on there to see if the problem was with the printer but since it worked fine, it's got me stumped.
If its a driver problem with this file not loading, why the heck does it load on my Laptop.....?

Boggin:
I don't know why it should work on the laptop but not on the desktop but thought trying the same way of connecting using wireless on the desktop could resolve.

I don't know if it could be a power issue, but do you have USB ports on the rear of the desktop ?

These normally have a higher voltage than the side ones and sometimes using those ports can resolve problems.

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