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acer swift 3 bluescreening at random times...

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shawie60:

--- Quote from: Boggin on March 30, 2020, 02:27:39 pm ---You just can't understand some folks - that would have been the first thing I would have done.

--- End quote ---

yeah me too Tom ..

shawie60:

--- Quote from: Boggin on March 30, 2020, 02:29:09 pm ---Could you try a factory reset first ?

--- End quote ---
I can do, have to make sure the original image partition is still available (I have a feeling this came with 8.1 which is also why id like to do a clean install ..)  . or do you mean a system reset ??

Boggin:
You can always re-upgrade to Win 10 after a system reset but if the machine is still under warranty, then the owner could still take it back.

A clean install would void that warranty, but as you suspect it was originally a Win 8.1 machine then it probably is no longer under warranty.

When a machine is upgraded to Win 10 it usually removes the factory reset of the previous OS, but you could check that.

If that is the case then then a reset would reinstall Win 10 to its pristine condition.

As this machine has had problems since new, then I'm not sure reinstalling Win 10 by any means would resolve.

Perhaps it could be taken back to whoever refurbed it anyway ?

shawie60:
Hi, apologies for the delay, well I reinstalled it since there was only a 30 day warranty when he got it. Ive done a clean install and everything is fine except that this issue is still occurring with just games now (it also affected Netflix he said but I saw no evidence of that when I had it. )
Ive asked him to use it for 3-4 days and make a note of the times and instances it locked (no bluescreens now also)
I will then log in and see if I can find a common denominator amidst all this. I'll keep you posted, but thanks for your input.
Glenn

Boggin:
As this was happening from the refurb then I was wondering if it could have been a hardware problem in the way it had been assembled, but as the clean install has resolved the BSODs then perhaps it was a bad Win 10 install.

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