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Help XP reboot problem no icons absolutely nothing

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Oscar:
Hi i have rebooted and first

1. explorer notice saying to terminate (and something else) i terminated

2. Then no icons, absolutely nothing just the wallpaper with flower

3. Rebooted then says This computer is locked only or an administrator can unlock

Still can't get back the desktop icons, controls, or anything, just the wallpaper with flower


Please help

Shane:
Sounds like you got hit by a rootkit and or a virus.

Download these tools to a thumb drive and copy them to the system and run them from safe mode if you can.

tdsskiller.exe
and malwarebytes anti root kit
http://www.malwarebytes.org/products/mbar/

On the anti root it it is just a zip file not an installer, extract it and run the program and have it update itself first, then copy it over since safe mode doesnt have internet access. This way it will have the latest def's before you run it :wink:

Shane

Oscar:
Hi Shane thank you

This is for someones else computer

I tried

1. Safe mode by F8, nothing
2. Tried CTL ALT Delete for the task manager
3. Tried CTL Shift ESC nothing

The only thing that is working is the desktop wallpaper + mouse movement only

I have heard since that windows updates for XP are causing some current issues.

Interesting thing is i did the following to this computer. It was extremely slow starting up (10-15 minutes) and slow in general.
Disabled alot of startup items rebooted all good, started within 3-4 minutes used website, ok.
CCleaner, rebooted all good used website, ok.
Simple Tweak, rebooted, all good, used website, ok.

Everything had improved, explorer seem to be great, but after entering a couple of websites it seemed to act slow again, no slower than before though.

Left windows automatic updates running, installed, rebooted, now this problem.

Shane:
Does safe mode open at all? And what happens when you tried to open the task manger?

Shane

Oscar:
Sorry that's what i meant by nothing, neither opens at all.

I have been told she bought it from a company, and is now asking for the administrators password.

They will not release the password.

It continues by pressing OK but then no more action from then on, so i am think that the computer is still locked?

Thanks again

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