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Topics - thatcrazydoglady

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General Computer Support / Problems after Refresh of Windows 8.1
« on: September 24, 2016, 05:36:12 PM »
 :confused:   Okay, after refreshing Windows 8.1, 'cause I couldn't make the "PNP detected fatal error" blue screen go away, I have some problems that I can't seem to fix!  Here's hoping you guys can help!

First problem - After I found that my mouse tracking pad wasn't working, I ran a Tweaking Windows Repair.  Fixed that problem, but while in Safe Mode, my Tweaking program was only "Free" and not "Pro".  So, no problem, just put the info' in to change it, but I then discovered I couldn't open a Word doc, so I couldn't get the info'!  Gave up on that problem for now, since I know I have Tweaking Pro and Office and they both work in regular mode, so just ran the repair in Safe Mode in the Free version.

Second problem - This one's a bit more important.  I remembered that Windows Defender won't work if there is any other antivirus program on your computer and my Windows 8.1 came with Mcaffey.  So, I've since uninstalled it, but I still can't get WD to open!  When I try, it goes to the Windows system32 file!  I've looked online everywhere and can't seem to find a solution!

Third problem - Even after running the Windows Repair program again, I can't seem to make Windows Updates work anymore!  It just keeps "checking for updates".  So, my last updates noted are from when I first got this computer, 1/20/2015.  I know I don't want the most recent ones, 'cause I think one of them is what caused my original problem, but some must have been good!

I'm slowly getting all my other programs back on board and know that I need to use my Macrium Reflect program, so I don't have to go through this again, but I'd messed around with my external drive and things weren't up-to-date anymore!

Hope you can help!

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And now I can't start my computer past the sign in page, and if I wait too long, it'll just go back to the PNP error message!  I have been able to get in to Safe Mode a few times to check things and have run the Tweaking Windows program, to no avail.  I'm frustrated!  Should I do a refresh, where my files are at least saved?  HELP!!!!!!!

When I tried a repair somewhere, it came up that the Intel(R) Serial IO 12C Host Controller - 9CE2      had a problem, but even after uninstalling in Device Manager and shutting down, the problem still exists.  One of the updates today had to do with drivers, so my suspicion is that the updates had something to do with this problem.  But when I check installed updates, the ones from today don't appear.

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Feedback & Suggestions / Windows All-In-One Repair is the Best!
« on: November 19, 2015, 12:56:18 PM »
 :cheesy:  I can only say that once again, Tweaking.com has come through for me!  Advanced System Care 8 downloaded and installed the most recent Windows 8.1 updates yesterday.  Big mistake!  Something then caused my audio to disappear (still had drivers, just no sound!) and put my desktop back in an auto-grid.  I'm sure there were other things messed up, but that was enough to set me on a hunt to fix those problems, at least!  But then I discovered that System Restore was also messed up and wouldn't allow a restore, altho' there were several restore points to choose from.  Hmmmmm......So, when all else fails, Windows All-In-One to the rescue!  This site and this program have been so good to me, that I had to bite the bullet and pay for the Pro version!  I'm not really sure what more I get for the upgrade, but for what this has done for me, It's been worth it's weight in gold!  Thanks so much for being here for us!  And YES, problems all fixed and I'm back in business!  Lesson learned, don't let ASC8 automatically download/install updates!!!!!   

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Feedback & Suggestions / Thank you so much, Shane!
« on: February 24, 2015, 06:49:23 PM »
I truly feel that Shane went above and beyond the call of duty today.  For me mostly, but by taking over my computer for most of this afternoon, he's now armed with more ammunition to make the Windows All-In-One Repair software even better!  And the Windows Store now works as it should!  He also fixed many other hiccups on my computer, including User Profile Service errors, among others.  My Event Viewer is showing no more errors since Shane fixed everything today!  Kudos and a big thanks to you, Shane. 

I am so happy that I don't have to reinstall/refresh/repair my Windows 8.1 on my new computer.  Yet, it's rather interesting that both Microsoft and Dell felt that was the only thing I could do and as Shane found out, that would not have fixed the problems!  Microsoft and Dell could learn a thing or two from Shane! :smiley:

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Hi, Shane!  You helped me lots a couple of years ago with my old computer.  Just got a new Dell Inspiron 15, 7000 Series (7548) with Windows 8.1.  Was able to get all my files/folders switched over and all my programs are back up and running.  I think I'm liking the machine alot!  My problem is that I can't get the Windows Store to cooperate with me and no one seems to have a fix!  I have tried every possible fix I could find online; I have had Microsoft's Level 1 and Level 2 technicians try it all again; I have had a Dell technician try it all again; I have tried your Windows All-In-One Repair.  Now I am being told that the only possible fix is to reinstall my Windows 8.1 operating system, but of course that then means I'll have to re-input all my files/folders again and reinstall all my programs again.....just 3 weeks after I just did that!  And there's no guarantee that this will even fix the problem!  Dell is sending me a usb with the full system on it, since I'm under warranty, which I'm going to accept when it arrives.  But I'm thinking that with Windows 10 coming out this year for all of us, and I really don't use the Store anyway (found a way to get my original Windows 7 Spider Solitaire which is what began the whole search!), that I'm not going to spend any more time on this problem and hope that Windows 10 will have a fix built in to it.  Any thoughts from you, above and beyond the reinstall/refresh?  Would love to hear them!  Thanks, Eve   :thinking:

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General Computer Support / DVD drive not being recognized
« on: January 31, 2013, 11:03:47 PM »
Love your all-in-one program!  It has kept my dying hard drive going for a bit longer.  Newest problem is that my dvd drive wasn't reading dvds/cds.  Contacted Dell and they said it was faulty and they were going to replace it.  In the meantime, I ran your program again and this seemed to fix the drive and it was reading discs again!  Then, dummy me, let the Dell tech. install  the new drive anyway.  It worked, but had a loud clicking noise that didn't sound right, so the tech ordered another drive.  Came today to install it and then it wasn't being recognized by my computer!  In My Computer, didn't even show up.  So, after trying various things and talking with the Dell Service Desk, the telephone Dell guy says I need to reinstall my OS!  I said "No way!"  So, the clicking drive got reinstalled, but now the computer is not recognizing it either!  Another dvd drive has been ordered, but I just don't know what to do now.  I have tried your program again, but since there's no drive being recognized, I don't think it did any good.  The Dell website's PC diagnostic doesn't show the dvd drive as being there either.  Any suggestions?  I have tried the Registry where you can delete the upper and lower......., but my registry line doesn't have those line items.  I've tried System Restore, but I don't have any older than today restore points.  I'm at a loss.

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