Topics

1

General Computer Support / acer swift 3 bluescreening at random times...

« on: March 30, 2020, 01:51:59 pm »

Hi guys. Im looking at a Acer swift 3 laptop (8Gb, AMD Ryzen 7 2700U with Vega mobile GFX - that bluescreens occasionally and at random times.
I updated video drivers because it was listed in bluescreen view and there was a problem with them.
Ive run sfc - all ok. run DISM - all good, checked memory, hard drive for errors - no problems. Seemed to run for a while after that, then a random bluescreen, the last one related to the GFX problem again. Since then Ive disabled 'fast startup' updated the drivers again to a later version. Ran CPU stress tests (Intelburn ) on standard, High, and super high which all passed. I ran Furmark to test the gxf and that ran without problems.
Not sure whether to just backup and re install, (its a refurbished machine I'm told) not a problem but id like to know what the root cause is before I do that.
the bluescreens codes are as follows .. 0x000000ef,  0x00000139, 0x0000003b, 0x000000d1, 0x000001e .  Apart from the gfx drivers there doesn't seem to be an apparent link to me, but I may have missed it.  Update it seems the problem lies with an amd driver atikmdag.sys. This seems to be a common problem but as yet nobodys solved it properly.
Some people say the older drivers work ok, others a clean install.
any idea's or feedback would be appreciated ..

2

General Computer Support / windows 7 stuck in repair loop ..

« on: June 20, 2018, 08:58:55 am »

Hi Guys I have a HP compaq dx2250 running windows 7 pro 32bit sp1 2Gb memory. Its running an 2.2ghz AMD athlon x2 processor.
Its stuck in a boot repair loop which I cant get out of.
so far Ive tried the following :-

startup repair - no joy
last known good configuration - no joy
safe mode - no joy
chkdsk - found errors and corected them
sfc /scannow  - no problems found
system restore fails with memory error .. (the memory @0x74818f18 reference memory @ 0x00000004. the memory could not be read .)
run memory diagnostic (Memtest+86) no problems
the startup repair logs tell me its a bad patch and the system logs seem to confirm this as the problems happened after a windows update.

Ive run hotfix uninstaller which basically just looks busy and progresses no further.

I believe the problem either lies with the update or may be related to avira antivirus as my mate said that kept  throwing errors about avira backup ..
Is there any way to remove the last update and /or Avira other than whats listed above?
also can I alter the startup to a clean boot bearing in mind I cant access windows ?

Any suggestions would be appreciated that I can try before re installing windows.
many thanks
glenn

3

General Computer Support / explorer.exe unknown hard error - windows 8.1

« on: October 20, 2017, 03:24:23 pm »

Hi guys I have an lenovo 8.1 machine, 12Gb ram 2 Tb HD and tonight I ran a virus scan and cleaned 3 items.
When i rebooted I got a explorer.exe - system warning  - unknown hard error when it loaded windows.
The desktop appears but takes ages for the icons etc to appear. Unfortunately I cant run anything. I can open windows etc but if I try to run a program (with/without admin privlages etc) they wont run.  I get a message saying program not ready.
So I cant run chkdsk, sfc, regedit (I used your simple system tweaker earlier and made a registry backup) or system restore. Ive tried to run portable tools but they wont run either. I also made a manual backup of the registry which i tried to reinstall but that didn't work either .. 
Any idea's ??
glenn

4

General Computer Support / desktop website icons now .website ..

« on: September 15, 2017, 02:43:24 am »

Hi guys Ive got a friend who has the web shortcuts on his desktop that wont work. When I check it out the file extension is .website instead of the usual .url.
How do i change these back or do I just have to re create them (he has a few so it would be tedious)
Ive tried updating the browsers, changing the default browser, checking in the 'C:\Users\[USERNAME]\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\User Pinned ' to see if I could alter them there. I've also check the file associations and they're as they should be for web links etc.
any ideas??
many thanks
glenn

5

General Computer Support / propsys.dll error ... Solved !!

« on: November 19, 2014, 01:52:18 pm »

Hi Guys i'm in need of some help and  advice if possible. Ive been checking out my mates computer (windows 7 64bit, 1 Tb HD, 4 Gb ram - more details in your repair error log) because recently everything (or most) they run gives the error 'c:windows\system32\propsys.dll is either not designed to run on windows or it contains an error. try installing the program again or contacting your adinistrator etc'
The programs it affects are varied ( but from what Ive learnt it is a multi fuction dll) from not opening attachments (.doc, pdf files) in outlook, url's on the favourites, weblinks embedded in programs (such as your windows repair) plus others, e.g. sub menus such as save as dont work ..
     So far I've tried multiple virus scans (Ive found that one isnt enough to provide a clean environment anyways) using a variety of tools from online scanners to offline disk based ones and found nothing.
I've replaced the dll and re registered it, again no difference.
Run chkdsk just to cover all the bases.
Run sfc and the only file it has problems with is propsysy.dll
Ive tried running your windows repair tool (which has been a great asset to me in the past) in both windows and safe mode, and that fails (log attached)
Ive tried a clean boot to see if that alters anything, again no difference.
Seems a lot of people have problems with this but no one has a solution to cure it, (well i havent found it yet if they have) and if possible I'm trying to avoid a reinstall.
Any idea's please?
thanks in advance
glenn