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Topics - Lady

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General Computer Support / Windows 10 privacy issues
« on: June 08, 2020, 08:24:47 am »
Hello everybody,

A while ago I was here asking for advice about Windows 10 privacy settings. In the meantime I have been handed a wonderful little program by Avira.

In case anybody is in need of such a thing, here it is:

Paying it forward. :cheesy:

Take care, everyone, until next time (just started Win10 on my laptop, so that might be soon, lol),


General Computer Support / Windows 10 privacy issues
« on: September 18, 2019, 08:37:29 am »

Soon a friend of mine will install Win10 for me. Now I know there has been written a lot about the privacy issues in Win10. Do you know of a website where I can find the latest and correct information about dealing with those? I'd like to keep my computers as private as possible.

Thank you!


General Computer Support / BSOD and maintenance of external HDs
« on: June 02, 2019, 03:53:16 am »
Hello everyone,

On Friday, while doing my monthly system image and data backup I experienced a BSOD. This happened while Macrium was making a system image on one of my external HDs.

The last time I experienced a BSOD was almost a year ago. I asked about it on a Dutch forum but different and unclear answers got me confused and then I received nasty responses, so I left.  :omg:

I must tell you that I have been having suspicions about this particular HD, it's a Western Digital My Passport Mobile 2Tb, 20 months old. It's just my intuition that has been telling me for a while now that there's something wrong with it. The only "proof" I have is that on this HD it seems to take much longer to make a system image by Windows. So I already checked it for errors through the Properties > Options in Windows Explorer. That came out okay. Can you tell me of other ways to check and repair the HD? Before I format it, lol. I just checked the two Western Digital HDs with Defraggler and they showed 46 and 39% defragmentation so a defrag is in order. But I don't suppose that would cause a BSOD?

Could it be the software of Macrium? Is it known to crash pcs while making these images?

Could it be the driver on the external HD? The Device Manager shows a yellow exclamation mark on all external devices (USB sticks and HDs.) I'm not familiar (yet) with dealing with drivers, but ready to learn.  :cheesy:

I also looked at the Windows Application Log Files in Disk Management around the time the BSOD happened, but there was only one warning with an Execution Service. Here is a snip of the logs. I saw the BSOD just before 9 p.m.

It's a lot of information, I realize that, but maybe it will help you find out what went on.

Here is the WhoCrashed report. I tried to get the BSOD Collection file from Sysnative but somehow it gave an error message.

As always, very grateful you are there.  :cheesy:


System Information (local)

Computer name: USER-PC
Windows version: Windows 7 Service Pack 1 , 6.1, build: 7601
Windows dir: C:\Windows
Hardware: p7-1423w, Hewlett-Packard, Foxconn, 2ADA
CPU: GenuineIntel Intel(R) Core(TM) i5-3330 CPU @ 3.00GHz Intel8664, level: 6
4 logical processors, active mask: 15
RAM: 8466694144 bytes (7,9GB)

Crash Dump Analysis

Crash dumps are enabled on your computer. This system is not configured for complete or automatic crash dumps. For best results, configure your system to write out complete or automatic crash dumps. Select Tools->Crash Dump Configuration from the main menu to configure your system to write out complete memory dumps.

Crash dump directories:

On Fri 31-5-2019 20:17:22 your computer crashed or a problem was reported
crash dump file: C:\Windows\Minidump\053119-64974-01.dmp
This was probably caused by the following module: volsnap.sys (0xFFFFF88001B70D6E)
Bugcheck code: 0x1000007E (0xFFFFFFFFC0000005, 0xFFFFF88001B70D6E, 0xFFFFF88009A5B7C8, 0xFFFFF88009A5B030)
file path: C:\Windows\system32\drivers\volsnap.sys
product: Besturingssysteem Microsoft® Windows®
company: Microsoft Corporation
description: Volume Shadow Copy-stuurprogramma
Bug check description: This indicates that a system thread generated an exception which the error handler did not catch.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.

General Computer Support / Check disk (solved)
« on: April 01, 2019, 04:10:32 am »
Hello Boggin and everybody else,

How are you all doing? I hope you're well.  It's been a while since I was here. Very few IT problems off late, so wonderful.  :cheesy:

I was making my monthly System Image Backups yesterday and running chkdsk in the command prompt. As usual there were no issues but then I wondered if chkdsk /f would run differently, so this morning I tried it out on my laptop. I found the log, see attachment, and I read through it and noticed that it did some cleaning of unused entries. Does that mean that chkdsk /f does more than just chkdsk? If so, I will run that in future. I was running only chkdsk as that is faster.  :smiley:

As always, grateful for your effort.


General Computer Support / Win7 system repair disk error
« on: November 14, 2017, 04:09:17 am »
Hello everybody,

This has been a recurring issue for me and I haven't found a solution yet. When I try to make a system repair disk on my Win7 desktop I always get the error code 0x80070057. This is a well-known issue, I read endlessly through posts online from people with the same problem and there didn't seem to be a solution.

But now I think I found one. I read: "If you are unable to boot your Windows 7 to create a Windows 7 System Repair Disc, then you could create it on another computer to use on your computer." Is that correct? That would be the easiest option. Apart from finding someone with a Win7 64 bit pc.  :smiley:

Also, in the meantime, I made a system repair disk using Macrium Reflect Free where they are called rescue media. Does that mean I can leave the error issue with the Windows disk alone? Or does it imply there's something wrong with the files needed?

Just now I found this solution which supposedly works, but wouldn't dare do this without somebody here commenting on it:

command prompt (user) > type

winmgmt /verifyrepository
winmgmt /salvagerepository

if that doesn't work, try

net stop winmgmt
cd /d %windir%\system32\wbem
ren repository repository.old
net start winmgmt

Anybody any comments on this?


Everything Else / BullGuard uses Windows Firewall now
« on: September 08, 2017, 10:31:04 am »
Hello everyone,

Just to inform anybody who is using BullGuard Internet Security program: they have changed their firewall and it is now only a layer on top of Windows firewall. That explains why you cannot turn off the Windows Firewall when you notice it is running again (which I had). Or you might get a warning from Windows firewall while you thought you had it turned off.

Here's the whole discussion:

It is still unsure whether this "double" firewall could create conflicting issues. I'm trying to find out whether this could be the cause of intermittent slowness I'm experiencing once again. I am in contact with MBAM about this and will keep you posted. To make matters more insecure: BG will be releasing an upgrade soon, so we have to see how their firewall will be configured then. Some people say they are being duped as they are only getting an extra layer on top of their built-in firewall while they were promised a "potent firewall". I can see that, but I think BG had no choice as they seemingly had issues with the old configuration. And the upgrade might show a new BG-only firewall again.

This is as far as I understood the above-mentioned thread. I'm not an IT person and didn't understand all that was said there, so don't shoot me.  :cheesy:

Hope to have been of help.


General Computer Support / (Solved) Firefox has disappeared
« on: August 28, 2017, 05:20:13 am »

On my desktop I cannot open Firefox. When I clicked on the icon it said the shortcut had disappeared or been relocated. I checked the program file folder and only the browser and defaults folders are visible but empty. What in the world has happened here?? I can do a system restore but I'd rather wait for you guys. Maybe you know how to solve this otherwise.


Everything Else / Free viewing of astonishing documentary
« on: July 11, 2017, 07:02:20 am »
Hi everybody!

I'd like to hand this to you as I wish for everybody to be (more) healthy and to know what's really going on in the medical world. This is a professional 9 part documentary about cancer and, starting July 11th, 9 pm est, we can have free access to all episodes during 9 days, one a day.

I already watched it several times and I believe everybody who can think out-of-the-box should watch this. It's very empowering as it shows how much is possible and how much has been researched, tested and proven to work. And this goes not only for cancer but for every (chronic) ailment. It shows how cancer is caused and how it can be cured and prevented but also the criminal role Big Pharma plays.

Here's the link:

If you use an adblocker, you have to disable it, otherwise you won't be able to enter you e-mail address.

It's a must-see!

General Computer Support / USB stick and HD storage and protection
« on: July 09, 2017, 09:29:24 am »
Hello again,

I'm thinking about buying a pretty large USB stick (128 or 256 Gb) and an external HD to use as an archive for older administration and personal files. Searched the net for a long time and got a bit lost. There's so much out there. Could anyone help me out? I'm not interested in speed but in durability and reliability. My most important question concerns privacy. What is better: a USB stick/HD with software for password and encryption included or a plain one on which I can put protection software? There are much more plain ones to choose from. I read that Rohos Mini Drive is freeware protection software. Is that any good?

And can someone explain to me the difference between hardware and software encryption? I read this but I didn't understand it:

For password protected ones I picked the Sandisk and the WD:

The HD is also supposed to travel with me and my laptop, as a general backup, that's why I chose the 2 Tb.

What do you think?



Hello again,

Hope you guys are fine. :)

I use MBAM Premium. With their latest version 3.0 they claim that you don't need an antivirus software program anymore. What do you think about that? My license with BullGuard is about to end, so I have to make this decision. Maybe a free (and much lighter) program like AVG or Avira is still a good idea to have alongside MBAM?

Grateful as always,


General Computer Support / ProtonMail
« on: February 21, 2017, 12:09:42 pm »
For a while now I've wanted to stop using Outlook as my e-mailprovider for their "reading" of all my mails. I've done some research and so far the best option seems to be ProtonMail. I don't mind paying for my privacy. Does anyone have any experience, good or bad, with ProtonMail?

I also have one Gmail account for my Android phone. So the same goes for Gmail. But is it true that I cannot use my phone without a Gmail account?


My desktop pc doesn't recognize my keyboard anymore. Cannot login. Tested keyboard on laptop, no problem. Tried an old keyboard, nothing. Mouse works. Both are plugged in by USB cables. Tried different ports. Please help.

Feedback & Suggestions / (Solved) Save copy of personal message
« on: January 13, 2017, 08:31:59 am »
The default setting to save a copy of a personal message in one's outbox is to not save it. Could that become the opposite? I keep forgetting to check the box and sometimes I want to look back at what I wrote.

General Computer Support / (Solved) Defrag program incompatible with W8.1
« on: January 08, 2017, 05:39:10 am »
Hello again,

I wanted to defrag my laptop (W8.1, shell W7) with O&O defrag free (edition 14.1) which I use on my desktop (W7) but it says it has compatibility issues. It says it can still be run but since I'll also be defragging the C: partition with Windows on it, I'm afraid to just use it.

I can download the defrag freeware edition from the O&O website anew but then I'd have to enter my e-mail address and I'd rather not. And it doesn't say there which version I'll get. has the 14.1 edition.

Is this compatibility issue really a problem? And is the compatibility mode any good?

General Computer Support / (Solved) Power management with an SSD
« on: January 04, 2017, 06:40:26 am »
Hi guys! I hope all is well with you and a very happy New Year to you!  :cheesy:

I just learned that you should disable the hybrid sleep mode (balanced plan) when there's an SSD present. Unaware of this fact I have had the hybrid sleep mode on for about three years now with my present desktop. I have an SSD with the C: partition and Windows 7 on it, and an internal HD with two partitions with personal files.

So now I have to choose:

Option 1. Disable the hybrid sleep mode and let the pc on all the time, which will increase power usage but will spare the SSD.

Option 2. Turn the pc off when not in use. That would mean I'd turn it on and off a couple of times a day and I gathered that that would harm the hardware and cut short the life span of the pc.

Option 3. Keep the hybrid sleep mode and keep my fingers crossed that the life span of the SSD outruns the one of the pc. :)

What I'd really like to know is how much difference it would make if I'd turn the hybrid sleep mode off and leave the pc on without any energy saving plan. Did any of you ever look into this matter? I know there are ways to determine the exact power usage of the pc but I'm more interested in a general answer, like it'll be 10% more or whatever it may be. It also depends on the power of the processor, I read. Could you help me find the relevant information for my pc and come to some conclusion?

Also, I do turn off the display all the time when I leave the pc for a while, either by setting the control panel or by using the on/off button. I read different things about this. Some say turning it off saves a lot of energy, others just a bit. I have a BenQ VW2430 LED monitor. What do you say?

But I assume the bulk of the power usage goes to the desktop. As far as I know now, I'd go for option 3.

As always, being thankful for your help,

Feedback & Suggestions / Locking/unlocking a topic
« on: May 06, 2016, 02:34:40 am »
Hi y'all,

I don't know where to put this question, so I ended up here.

I have an update on my latest topic but it is locked. "Desktop suddenly slow", last entry April 4.

How did it get locked and can it get unlocked?

I didn't put "solved" as it wasn't finished yet.



General Computer Support / EMET and corruptions in Microsoft Office
« on: February 21, 2016, 06:30:00 am »
Since a long time I have EMET 5.2 installed upon the recommendation of an IT-person, but it interferes sometimes with Word. The other day upon opening a file it gave this popup (see attachment) and shut Word down. Word thankfully always repairs itself and the files I'm working on but this time I got 3 shutdowns in a row on opening this file (which I use daily and have no problems with on other days) and Word at one point lost all my settings. On re-opening again the settings were back and everything seemed alright.

But then in my Outlook e-mail program I lost the standard font Arial 10. I had to change it back via Extra > Options. So that's alright again but I see that I lost the Standard Font in the Start Menu under Styles in Word. For those who have Word 2007: the first Standard Font is called Standard. The second one No Spacing (might be a different word, I'm translating). I can see the Standard Font in Outlook though! (These settings are the same as the programs are connected in the Microsoft Office program, for those who don't know.) In Word the first is the No Spacing.

I'll try a reboot and see if Word will now get the Standard Font back. No, too bad.

Is there such a thing as a repair program for Office or Word?

And can I uninstall this EMET? It seems to do more harm than good.  :shocked:

General Computer Support / (Solved) Desktop pc suddenly slow
« on: February 19, 2016, 02:38:17 pm »
Hi guys,

Everything was going well for a while (SO wonderful  :cheesy:) but since a few days my desktop pc (HP, W7) has become superslow. The weird thing is that it's not all the time, sometimes I have no problems, sometimes after a while, sometimes the whole time. Sometimes a reboot helps but now it seems to be getting worse. It doesn't matter what I click on, it takes like half a minute to a full minute for the pc to get the job done. I cannot play any videos anymore, they're full of hiccups. So it seems a buffering problem?? I regularly clean the pc with WiseDiskCleaner (= similar to CCleaner) and with BullGuard's optimalisation feature. I did several scans (MBAM, Eset, BullGuard) but nothing there.

Anybody any ideas?


General Computer Support / Ad And Tracker Blocking
« on: December 10, 2015, 03:15:12 am »
The issue I'm wrestling with at the moment: ad and tracker blocking. I'm always very concerned about my online privacy. I've been using DuckDuckGo as a search engine and the extension AVG PrivacyFix and thought my privacy was all protected but I saw a documentary on Dutch TV about trackers and started looking myself. They used Ghostery to see which trackers were present. So I installed Ghostery and although there weren't as many trackers as other people seem to have (I read some have more than 200 on some sites!) still I knew I had to do more. In the documentary they advised installing uBlock but while I was using Ghostery I found out that Ghostery not only shows trackers but also can block trackers and ads and widgets. I started using it and find it very easy to use and it seems to work fine. Sites load faster and the pages don't jump up and down during loading of ads which I found annoying. But I continued reading on the subject and now I found out that Ghostery is owned by an advertising company which some people find tricky. They use Ghostrank to collect your anonymous data and sell it to advertising companies. But they give the option to collect your data or not (which, obviously, I turned off :) ). I haven't tried uBlock yet, it gets good and bad reviews and it seems to be more difficult to use.

Do you have any experience in using ad/tracker blockers? While I'm writing this I'm thinking that maybe this is an issue that is important enough to make into a new topic, so everybody can contribute. What do you say?

Feedback & Suggestions / There Are No Words
« on: November 03, 2015, 10:31:14 am »
Not wanting to be dramatic  :cheesy: but I really feel there are no words to thank you guys! I've received SO much help over time and I learned so much in the process. A special thanks to Shane for making the Repair All In One which solved my major pc problems that I tried to fix for a year!! And Boggin, I've thanked you many times already, but you really don't know how much I appreciate your help and, most of all, your patience.  :cheesy:

Also, Shane, the ABSOLUTE COOLEST repair tool I have in my box is yours, or at least I learned it here: the Proper Power Reset! I find it so much fun to do and hear the electricity drain out of the system! TOO COOL!

It's uplifting and encouraging to see that there are still people out there willing to lend a hand to a total stranger without immediately asking something in return. Wonderful!

A million karma points for everybody who helped me.

AND a big kiss from me, <3


General Computer Support / (Solved) Managing partitions of the internal HD
« on: September 05, 2015, 05:06:03 am »
Hi y'all,

I partitioned the internal HD on my laptop and out of curiosity checked the partitions on my desktop. I noticed that the E: partition is divided into two. See screenshot. No idea how that came about as this was done for me in my pc shop when I bought the custom-made desktop.

Now I (think I) know how to get the two together using the Minitool Partition Wizard, but isn't it wise to get all the music files off of these two partitions before I embark on another Partition Adventure?  :cheesy:

Or doesn't it make any difference and I can let this be?

General Computer Support / (Solved) Partitioned local hard drive
« on: August 17, 2015, 03:49:59 am »
Hi guys,

I managed to partition C: into C: D: and E: for Windows program files, my personal files and my music files respectively. I think I'm SO COOL right now, 'cause I thought that I couldn't do that and it was pretty scary to do!  :omg:  :cheesy:

Could you please check my screenshot of the present state of the partitions whether everything is okay? There are more partitions and I just wanna be sure everything is fine as it is now or maybe something can be improved.


General Computer Support / (Solved) Problems with Lenovo bloatware
« on: July 28, 2015, 11:41:58 am »

I'd like to ask for help with removing bloatware from my brand-new Lenovo laptop. I tried to find info online about whether I could/should remove programs but couldn't find much. So I just did what seemed right :(. Now I find myself with a few problems I don't know how to solve. I thought about re-installation (without using the recovery key!) but maybe you can help me avoid that. :)

My main reason to remove all bloatware is that I don't want ANY connection to some cloud or company online through these programs.

I used Revo Uninstaller but I don't understand why some programs don't appear in Revo. Not only some of the bloatware doesn't show, also programs like 7-zip or Bonjour (can I delete the latter? I have Windows 8.1 on my laptop and don't have Apple products. This goes for the other 2 Apple programs as well, see my screenshots).

I have made several screenshots of various places where programs show. I assume they speak for themselves. Can somebody please tell me which remaining bloatware I can delete and how, in case they don't show in Revo? Like Lenovo Messenger and Veriface.

The only program I'd like to keep are the User Manuals. They might be handy, I suppose. Please feel free to add comments about other programs you see that I don't need. The Van Dale programs are my dictionaries and they're staying. :D

Lenovo Photo Master and SHAREit I uninstalled but still show (why?) but they are empty folders.

There are two Windows Driver Packages from Lenovo that I don't dare remove as drivers are like super-essential parts to me as a lay-woman. :) Can they go too?

A lot of questions. I do hope someone will go through the trouble of telling me what to do.

Thank you for being there! :D


General Computer Support / (Solved) External HD crashed
« on: February 09, 2015, 11:46:05 am »
Hi Shane,

Nice to be here again, but I'm back with a new problem. :((

Yesterday I connected a Nikon compact camera for the first time via a USB port in a hub. Shortly after that I got like a hundred times the same message that external HD G: had to be formatted. I closed the window every time.

I have 2 external HDs, one a 2.0 with the letter F:, the other a 3.0 with G:. Both Seagate 2 Tb. I don't know if these two events are connected or that the HD just crashed at about the same time as I connected the camera. I don't really remember what I was doing because usually I do three things at the same time :-D and it's possible that I was backing up some pictures from the camera to the F: HD when it happened. Because these external HDs are big guys I have them both connected to a USB port directly (one 2.0, one 3.0) to avoid problems, so not to a port on a hub, so we can rule out that the hub gave overload problems. Then I noticed that the pc didn't recognize my one external HD at all anymore in Windows Explorer. I rebooted, but that didn't help. Today I saw that there was still only one HD in Explorer and it was the 3.0 but it got the letter F from the 2.0. I know it was the 3.0 because in the name in Explorer it says 3.0. I changed it back to G for my own overview. Today I tried all kinds of ways to get the 2.0 started again, but nothing. It doesn't make a sound and it's not warm, so I guess it's just dead. It's not recognized in Computer Management either, nor in Devices and Printers. In the log files I found a Warning at the time this problem occurred. It says that an error has been discovered on device/harddisk2/DR11 during the....and then there's a word I don't understand in Dutch so how can I translate that? :S I'll give it a try: something like "during the processing of an exchange file".

What can I do to get it back in the game or is it unrepairable? It's 2,5 years old and I use it almost daily for backups. I still have it connected to the pc and there are no messages of formatting anymore. I got a bit confused which disk was malfunctioning because of the letter change, but the 3.0 seems to be alright. Below the log file, translated, if that's any help to you.

Thanks for your trouble!


Logfile name:   System
Source:          Disk
Date:         8-2-2015 16:17:
Task category: None
Level:        Warning
Key word:   Classic
User:     n.a..
Computer:      User-PC
An error has been found on Device\Device\Harddisk2\DR11 during the processing of an exchange file.
<Event xmlns="">
    <Provider Name="Disk" />
    <EventID Qualifiers="32772">51</EventID>
    <TimeCreated SystemTime="2015-02-08T15:17:44.395452500Z" />
    <Security />

Hi Shane, first of all: a BIG THANK YOU for making the repair program! I'm trying SO hard to avoid a re-installation. Getting all the programs and settings right again is a nightmare. I used to read books in my free time..... But it's so good to see that there are people who are willing to HELP others. Wonderful!

Windows 7 Home Premium, Microsoft Office 2007

I did the repair program because all sorts of things had been going wrong since I bought this new pc a year ago, the worst being Blue Screens and freezing and often hanging on closing down. I'm not an IT person (although I know a lot by now, esp. for a girl, haha), but my feeling was that an old external harddisk was not in its right mind anymore (it was often running and doing something for hours without any order on my part) and that this corrupted HD had damaged software in the pc. So I threw that one away and bought a new one. On a computer forum they helped me tremendously but to no avail and then they gave me this suggestion. I did the repair a few days ago and so far so good, but I have a new problem. When I open Word I get error messages regarding templates. I have no idea what these templates are about and whether I need them or not. I tried to get them back into the game by checking them again, but nothing happens. I'll send screenshots along. I get the same two error messages (screenshot 1 and 2) for the first 10 templates in screenshot 3 that are unchecked.

Hope you can help me out with this.

Kind regards,

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