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General Computer Support / Solved Right-click not working in XP SP3
« on: October 15, 2015, 04:42:20 am »
I have an internittent fault in XP SP3, which means I cannot bring up the right-click menu when I click on any file or folder.
When the menu list doesn't show I get this message:
Application popup: Explorer.EXE - Entry Point Not Found : The procedure entry point GetNamedPipeServerProcessId could not be located in the dynamic link library KERNEL32.dll.
Also, If I double-click my main browser, Firefox, I get a message that states:
Cannot load XPCOM
I have run SFC and that didn't fix the problem.
I have also used Windows Repair in Safe Mode and despite running it twice I still have the same issues.
Malware scans with MBAM and EEK reveal no infection and my resisdent real-time antivrus Avira has found nothing. However, HMP has identified one threat, which has only shown up since running Windows Repair. I quarantined the threat but when I rebooted my PC HMP discovered it again!
I have no idea if it is a false +ve or not. Here is the file path:
HKLM\ system\current control set\services\Winsock2\ parameters\Protocol;_Catalog9
Any help would be gratefully appreciated.
When the menu list doesn't show I get this message:
Application popup: Explorer.EXE - Entry Point Not Found : The procedure entry point GetNamedPipeServerProcessId could not be located in the dynamic link library KERNEL32.dll.
Also, If I double-click my main browser, Firefox, I get a message that states:
Cannot load XPCOM
I have run SFC and that didn't fix the problem.
I have also used Windows Repair in Safe Mode and despite running it twice I still have the same issues.
Malware scans with MBAM and EEK reveal no infection and my resisdent real-time antivrus Avira has found nothing. However, HMP has identified one threat, which has only shown up since running Windows Repair. I quarantined the threat but when I rebooted my PC HMP discovered it again!
I have no idea if it is a false +ve or not. Here is the file path:
HKLM\ system\current control set\services\Winsock2\ parameters\Protocol;_Catalog9
Any help would be gratefully appreciated.