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General Computer Support / Computer Illiterate Needs Help!

« on: March 09, 2012, 11:23:22 am »

I am a writer who loves what computers can do but is clueless about what to do about the 700+ errors reported by latest scan. It is very slow to startup, I can't get taskbar icons to load, and now I have a CD stuck in D-Drive. A clean-up is obviously in order and I would love to, but after reading thru your site I'm just more confused than ever about what should be Step 1, Step 2, etc. A little history: Bought thru BestBuy, took it to their Geek Squad but that only seems to have made matters worse, including that whatever they did to System Restore has rendered it virtually useless. From the start I downloaded every security tool offered by Microsoft but the 700+ pretty much sums up their effectiveness. Please note that I am surviving on disability so whatever I get needs to be as free as possible.  Any guidance from your experts would be greatly appreciated.