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Messages - Sparrowhawk

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1 Support & Help / Re: Problems with IE & Firefox
« on: March 12, 2012, 06:31:08 PM »
I'm betting Norton overwrote one or more of the files that Firefox uses to communicate with the internet...  I remember similar problems with Norton, but that was years ago. 

General Computer Support / Re: Computer Illiterate Needs Help!
« on: March 10, 2012, 06:44:04 PM »
And, if the CD in the drive is important to you, when you have the new drive installed (Best Buy used to install new drives for free if you buy them there, this may still be the case) ask to keep the old drive unless they can shake the CD out for you.  You can pry the drive door and tray out with a butter knife or a flat screwdriver and snap the tray out, then you should be able to shake the CD out easily.

Old trick, from the days when CD trays were sideways if you wanted the CPU mounted under the desk instead of laying flat on top of the desk... CDs got stuck fairly often back then.

Just remember to recycle the drive afterwards. :smiley:

General Computer Support / Re: Computer Illiterate Needs Help!
« on: March 09, 2012, 12:25:01 PM »
Depends on what OS you are using.

Can you click Start - Run... and type the word "winver" (without the quotes) and post what version of windows you are using?

Aside from that, have you backed up / can you back up all the files you care about, and do you know how to re-install all the programs you care about? If so, you can re-install windows.  This is the nuclear option.

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