Messages

26

General Computer Support / Re: Computer -Randomly- Freezes

« on: November 27, 2014, 04:52:36 pm »

The monitor software just isn't working, not in safemode or in normal. The process starts but nothing else happens.

And I am able to send the computer back at any time for a new one, They already send out newer and better laptops to students now anyway.

I have to give it back once I am done with highschool, I myself have not signed any contract, only read a paper that warns me about breaking it.

Unfortunately for me, their is this thing with the screen, like dirt is INSIDE it or something that I can't get too. Was going to ask on the forums about it in the future, but its hardly a problem.

I know it has to be a heat issue because this all didn't start happening til I moved to South Carolina, With higher temperatures inside and outside, Of course the definite proof with the software you gave would be nice too. 

27

General Computer Support / Re: Computer -Randomly- Freezes

« on: November 27, 2014, 02:41:49 pm »

Can you confirm if HWMonitor is showing high temps when you don't have the fan blowing on it ?

Have you blown the vents out as well as over the keyboard with a can of compressed air ?

-Yes I have kept this laptop in glorious condition and sprayed compressed air where needed, I have even taken all the keys off and cleaned under them a bout 2 weeks ago.

Some laptops cooling is done through the keys.

-This one doesn't.

While they are called laptops, they should only be used on a flat surface so the underside air intake doesn't get blocked or draws in fluff etc.

-I am unsure how else I would use it if it wasn't on a flat surface.

How old is the laptop because thermal paste can need renewing and is beyond the control of the user.

-I got it in 2012 brand new, out of its box.

If it is overheating then you should take it back because if it does knack the CPU/motherboard, then you could face the cost of repair because of negligence in not reporting the fault.

- I have reported the fault to my schools worthless IT system, It comes down to them assuming I beat the laptop over the side of a door, or assuming I got it infected with malware. By no means have I done anything wrong to the computer to cause anything, its been used frequently for 2 years and it most certainly wasn't expensive in the first place. And I won't be forcing me or my parents to pay twice what it was originally bought for.

28

General Computer Support / Re: Computer -Randomly- Freezes

« on: November 27, 2014, 09:33:40 am »

Not even able to get to the CPU, school has there sticker covering a part where you unscrew.

Whats dumb is they threatened to charge people $700 for any damages, Including viruses.

29

General Computer Support / Re: Computer -Randomly- Freezes

« on: November 27, 2014, 09:01:25 am »

Is it needed if we found the solution already?

30

General Computer Support / Re: Computer -Randomly- Freezes

« on: November 27, 2014, 01:37:09 am »

The computer refuses to do much other then start a process.

31

General Computer Support / Re: Computer -Randomly- Freezes

« on: November 27, 2014, 12:05:43 am »

Its not the best, This laptop has horrible usb slot placements, 1 in the back, and 2 on the right side, So having a cord poking at my hand and mouse is a bit obnoxious.

32

General Computer Support / Re: Computer -Randomly- Freezes

« on: November 26, 2014, 07:00:10 pm »

It has to be the heat, I have kept a mini fan on it all day and yesterday without issues.

Unfortunately the vents are clear so the laptop just heats up easily.

33

General Computer Support / Re: Computer -Randomly- Freezes

« on: November 25, 2014, 01:50:01 pm »

No the HDD that broke last time was my own.

I use my own because they have massive restrictions on there OS, Im unable to optimize it or replace there norton anti virus etc.
It was affecting my schooling so I just replaced the HDD, and I switch them out when I mail it back in 2 years.

34

General Computer Support / Re: Computer -Randomly- Freezes

« on: November 25, 2014, 12:52:08 pm »

I believe I know the cause. Heat.

After paying absolute close attention to when the freezes the past 3 days my computer has been hot. Very hot.

Which would explain why it freezes during idle, because I leave it all day, and thanks to my house being a room temperature of like 79 and 60% humidity, it doesn't cool down easily.

Of course this is speculation, I'm gonna keep my mini desk fan on my laptop to cool it down and see if it happens.

35

General Computer Support / Re: Computer -Randomly- Freezes

« on: November 25, 2014, 11:03:21 am »

I did one a month ago with both sticks in. I'm not able to remove them, the laptop is owned by my school, and they have the ram slot covered..?

But for some reason not the HDD panel. So I can't really do seperate slots.

Edit- Forgot, Yes I was trying to fix those event viewer errors, but they appear again. And then when I found out what the processes are for, and notice how they are running fine anyway.

36

General Computer Support / Re: Computer -Randomly- Freezes

« on: November 24, 2014, 11:20:14 pm »

 But the freezing is entirely random, I can download things sometimes, its just it seems when HDD activity picks up it freezes.

Trying to run your first program is only having the process added and nothing else.

I don't really think more then 2 different programs scanning my HDD is needed?
I mean one of them was from the hard drives website.

I guess I can try safe mode tomorrow, I don't really want to spend an entire day on it..

37

General Computer Support / Re: Computer -Randomly- Freezes

« on: November 24, 2014, 08:49:37 am »

Refusing to believe it ain't so.

I went to Western Digitals website and got there diagnostic tool, and my HDD just passed with a green check mark and everything.

I don't know who to believe.

38

General Computer Support / Re: Computer -Randomly- Freezes

« on: November 24, 2014, 08:39:23 am »

Just did a disk check, still the same as before.

I know it has a warranty, I just don't have a clue how to use the warranty, I bought it off amazon, and I don't have the packaging or any of that.

I'm not fully convinced this hard drive is already broken. It seems to unlikely..

39

General Computer Support / Re: Computer -Randomly- Freezes

« on: November 24, 2014, 06:25:47 am »

I use CrystalDiskInfo..

Anyway the health status is "Caution"
And the yellow spot says

"Reallocated Sectors Count"
Current=199
Worst=199
Threshold=140
Raw Values=000000000009

Please don't tell me this new hard drive is on its death bed already. I spent like 80 dollars on it.

Probably doesn't help my above suspicion but I think every time its frozen up I am downloading something. I'm gonna run diskcheck anyway.

40

General Computer Support / Re: Computer -Randomly- Freezes

« on: November 22, 2014, 10:39:55 am »

Here's the reliability history.

41

General Computer Support / Re: Computer -Randomly- Freezes

« on: November 22, 2014, 09:19:45 am »

It isn't Bitdefender I have only had it for a short time after getting it for free for 6 months off there site, Its done this plenty of times even with MSE, or without an Anti Virus. Still I just upped the page file to what Windows considered recommended anyway.

And I can't even find the service you linked for a solution to fix, You sure its the right one? And I don't remember where the reliability history is.
I noticed in the logs after rereading that a driver was failing failed to load then the crash forms. On most of them anyway.

WpdBusEnumRoot\UMB\2&37c186b&0&STORAGE#VOLUME#_??_USBSTOR#DISK&VEN_GENERIC&PROD_STORAGE_DEVICE&REV_0220#7&20ECBA03&0#
  Status 3221226341

42

General Computer Support / Re: Computer -Randomly- Freezes

« on: November 21, 2014, 08:36:21 pm »

Memory test as of last month had no issues, I have 384GB of 465GB free.

And I don't think the errors you linked about relate, The service mentioned in the first one runs just fine, the other one. I am honestly unsure whats going on, but I believe these errors happen after the computer freezes not before?

43

General Computer Support / Computer -Randomly- Freezes -Solved-

« on: November 21, 2014, 02:11:47 pm »

Hey long time no see, I have yet to have a problem not solved from this forum.

Anywho, Last post I made here was about my HDD and I was told my HDD was dieing and that it might be the cause of why my laptop would randomly freeze up. Made sense to me.

Just this past June I got a brand spankin new HDD, a WD 500gb 7200rpm.

As of right now, I still had occasionally freezes, I thought it only happened when things got overloaded or from heat, I have not been able to ever replicate the freeze, or find whats causing it, sometimes it happens while idle on the desktop, sometimes it happens when playing a game, watching a movie, etc. The laptop isn't always hot when it happens.

Anyway the past 2 days I have had a freeze 3 times, and its getting a bit old, and I don't know whats going on, I checked event viewer and it showed some critical errors followed by some warnings, I went ahead and attached them since I can't make much use of its information.

Now before its suggested I have in the past done disk checks, hard drive checks, SFC scans, etc. I have Bitdefender Pro, and Malwarebytes, and both claim I am clean so thats not it. I repeatably check my HDD health and no errors.

My hardware isn't getting any Yellow Exclamation marks in the device manager, and my drivers are up to date as far as I am aware. When the laptop freezes the fans are also no longer running, Just saying, and sometimes it will play a loud obnoxious tone til I turn it off.

Another thing I have done is unplug it, take the battery out and press the power button a few times. I haven't done any tweaking to my Window 7 OS outside of turning off a couple services that won't be used.

Does anyone know the answer? And sorry this was so long.

44

General Computer Support / Re: Bluescreen Stop Error 0000F4

« on: April 14, 2014, 11:16:59 am »

Yep. The overheating was the issue.

Actually burned my finger touching the HDD, Linux seemed to handle it fine so I managed to get any important data off, and I have a 80gb HDD left to use until I can throw 50$ into a new one, or if my Summer Job goes well Ill end up building a desktop.

Granted this means 1 of my laptops is unusable now, slight disappointment. First HDD problem I have ever had.

45

General Computer Support / Re: Bluescreen Stop Error 0000F4

« on: April 12, 2014, 09:02:07 am »

I am pretty certain its broke. Yesterday it kept freezing up more and more. At one point the hard drive just turned off.

Oddly. Using Linux's HDD check didn't show any problems.

But I mean.

The thing was grinding and beeping, you could hear the disk inside spinning horribly.

46

General Computer Support / Re: Windows 9?

« on: April 11, 2014, 05:01:54 pm »

If I had to guess. If windows 9 was anywhere near we wouldn't see it til October.

47

General Computer Support / Re: Bluescreen Stop Error 0000F4

« on: April 11, 2014, 04:50:41 pm »

After showing this to my older tech brother for him to listen to the noise he said the hard drive is just broke.

After a friend over skype perfectly described the sound its making he agrees.

I think the hard drive is just broke.

48

General Computer Support / Bluescreen Stop Error 0000F4

« on: April 11, 2014, 04:29:24 pm »

Alright lets cut to the quick because Ima gonna send this laptop skyhigh if I don't solve this.

Anyway.

Okay so this is what happens you ready?

When doing an HDD intensive task, like moving an 8gb file from an external hard drive or installing an os. This HDD starts making weird noises and an occasional beep.

Oddly the mouse cursor still moves but the windows stop functioning and say. I open the start menu it stays up. Close a window it stays close. Ctrl-Alt-del doesn't work nothing does.

Taking off the bottom panel (while its running)
I confirmed the weird noises come from the HDD and my fan stopped running for some reason. (Its always running when the OS is running fine)

This is on windows 7. After 2 days of trying to install it without the install freezing while copying files.

I did a clean reinstall of course. And I know it isn't hardware because the Linux Mint partition runs like a champion.

Now keep in mind the "cause" for this when I say its when the HDD gets to doing something intensive like moving large files, I use it as a hunch. I haven't been able to replicate this, however after letting it sit I got the above error from a blue screen. And didn't get much else.

Someone wanna give me that solution I will feel foolish for forgetting about?

49

Tweaking.com Support & Help / Re: Tweaking.com - Windows Repair Free/Pro Ideas.

« on: April 07, 2014, 01:21:48 pm »

First sounds better.

50

Tweaking.com Support & Help / Re: Tweaking.com - Windows Repair Free/Pro Ideas.

« on: April 07, 2014, 12:55:52 pm »

That last one would be perfect actually.